Call for your free consultation:

512-381-4800

FacebookLinkedInYouTube

Austin: 512-381-4800

San Antonio: 210-742-4800

IT Managed Services

What You Should Expect From Your IT Helpdesk

There’s no question that an IT Helpdesk team must be ready and willing to provide the assistance necessary to resolve critical problems. Some of these may be serious enough to shut the business down, and downtime is anathema to any business owner. In the article below, we’ll discuss some of the qualities you should expect from an IT Helpdesk team when you’re looking for a provider. Any company that is unable to provide these services may best fit for your company.

Unlimited support

With any normal IT helpdesk, you should be able to get the support your need from your managed IT services provider. If an issue can’t be resolved remotely, and your plan includes it, you can expect that an engineer will be dispatched to the local site, where a more hands-on approach can be administered. Ideally, you want your support to have a ‘whatever it takes’ attitude toward problem resolution.

Flexible service level agreements (SLAs)

No business is the same and that holds true for IT helpdesk needs as well. Your IT services provider should offer a number of different service level agreements so that you can find the right level of service for your business’s needs.

Team approach

Having a team approach is probably the best way to handle a helpdesk, because it allows for members of the team to become very familiar with a particular client, so their support can be much more specific. It also allows for frequent interaction between the helpdesk team and your company personnel, so that trust and confidence can build up between them.

Solution for talent retention 

It is the nature of the beast in the IT world, that skilled professionals will move relatively often to find new jobs. You may already have encountered situations where some of your most valuable employees left the company or are at least seriously considering it. A managed IT services provider can be relied on to provide continuity of services in an uncertain economy. In addition, an MSP offers maturity and expertise not available on the ever-changing hamster wheel of staffing.

Experienced engineers

It is worthwhile to find out the level of expertise associated with any helpdesk at a company you are considering for managed IT services. Ideally, a good helpdesk should be comprised of individuals with many different skills, and it should include levels of proficiency that range from relative newcomer to very experienced veteran. This kind of diversity will provide faster resolution for issues, and more high-quality support from your IT helpdesk.

Contact Us

We understand that when you are seeking an IT services provider, it is essential to have a fully functional, smoothly operating IT helpdesk. That is why we have gone out of our way to establish the best functionality in the business, and it’s why we can offer clients the most efficient support possible. Contact us today to find out more about our hosted services, and about how our superior IT helpdesk functions.

It Service Provider

How To Know When You Have The Right IT Service Provider

If you have already begun the vetting process to find an IT service provider for your company, you will already have some experience in matching up your company’s goals, issues, and expectations with the services provided by these candidates. It’s extremely important that you choose the right services provider because it’s not an exaggeration to say that the success or failure of your enterprise may rest on making the right choice. That being the case, here are some considerations you should take into account when narrowing down the field of candidates and choosing the right provider for your company.

Support access

You should have multiple channels available to you for reaching out to your IT services provider. That means you should at least be able to contact them through telephone calls, emails, and even texting as well. There should be some method in place for submitting a help request online, and you should have a good idea when your request will be serviced. The greater access you have to your services provider, the more quickly any technical issues you might have will get resolved, so business can proceed.

Security

Security has become a huge issue in today’s computing environment, given the fact that so many criminal-minded individuals have taken up the practice of hacking to make money quickly without having to do any work. Investigate what kind of strategies your prospective IT managed service providers use daily for their end-to-end security. You’ll need to know that they have everything covered from firewalls to encryption, and even to remote data storage that will protect your company assets. Any provider you choose should have a disaster recovery plan in place, if it becomes necessary to recover damaged, lost, or hijacked data which is critical to your operation.

Understand their offerings

You need to have a good understanding of exactly what services are being offered by your prospective service providers. For instance, can they help you with data backups and migrations? Do they provide repairs to your computer equipment, and if so, what is the process for making that happen? If you’re thinking of migrating to the cloud, can they help you in that area? Ask about the kinds of tools the provider uses to make sure that you have 100% uptime, with virtually no outages.

Service packages

The small businesses of today can become the large corporations of tomorrow, if everything falls right for your company and you experience the kind of growth you envisioned when you first set out. Any Managed IT services provider you choose should be able to scale up right along with your company growth and handle your evolving needs as a growing company. Flexibility and scalability are important considerations if you expect to maintain a continuous relationship with a provider for several years to come.

Experience and reputation

It will be essential to know that any IT managed services provider you choose has a portfolio of satisfied clients, and that they have a track record of technical expertise and excellent customer service. Any provider you choose should be a stalwart in the community and should be well-reviewed by any company which has made use of their services in the past.

Still looking for an IT service provider?

You should take your time in finding just the right managed IT service provider, especially since it can have such a major impact on your operation. Contact us if you’re still looking for that ideal provider, and we can help you find the best match for your company’s goals and objectives.

IT Services Company

9 Questions A Potential Managed IT Provider Should Be Able to Answer

More companies than ever are outsourcing at least part of their I.T. function to a third-party, preferring to focus on their company strengths and core skills. However, the process of choosing the right managed IT provider can be very difficult, partly because there are so many of them, and partly because it’s absolutely critical that you make the right choice. Here are some of the questions you should be asking candidate companies, to determine if they’re the right fit for your enterprise.

  1. Q: What kinds of services does your company provide?

A: You may need to know whether a candidate company can handle the entire I.T. function, or whether you’re only looking for a partial outsourcing, and they can specialize in those areas.

  1. Q: Is your Helpdesk available 24/7?

A: If your business operates on a 24/7 basis, or if you have outlets in other time zones, you’ll need to know what kind of support can be delivered by a candidate provider. If there’s a gap in coverage, you may need a different provider or some other supplemental coverage.

  1. Q: How many employees are in your company?

A: This should tell you how large and how successful a particular candidate is, and whether they have the personnel to handle all your requirements. It should be an indicator of the level of success achieved by any candidate company you’re working with.

  1. Q: How long has your company been in business?

A: This is another strong indication of the level of success achieved by a candidate company. Those which have been in business for a number of years must have proven their ability during that time, and must have a portfolio of satisfied customers, otherwise they wouldn’t still be in business.

  1. Q: What is the typical size of your clients?

A: It’s good to know that a provider can handle a company of your size, and that they’re already doing so. If a provider would be overwhelmed by taking on a customer of your size, you should steer clear of them.

  1. Q: What is involved with your onboarding process?

A: You should have some idea of the process a candidate company would use to bring you into the fold. If you have any issues with their onboarding process, it’s good to know right up front rather than being surprised about it when it actually happens.

  1. Q: Do you support [X] application?

A: If there are any applications you use that are critical to your business success, you should know that a provider company can support this software if necessary.

  1. Q: What makes you stand out from your rivals?

A: If any of your candidate companies have features or services that set them apart from competitors, it would be good to know what those are. It may be something your company can leverage to advantage, and it may even be a reason for choosing one particular candidate.

  1. Q: What are your pricing plans?

A: You don’t want to get sticker shock when you get that first monthly bill, so make sure you know all the fees and charges associated with the outsourcing action. This will help you budget for that cost, and it will tell you whether or not a particular company is in line with your planned expenses for the coming calendar year and beyond.

Contact Terminal B to learn more about what an IT services company can offer

If you’re in the market for a managed I.T. services company that will put your company first, contact us today.

What You Should Expect From An IT Helpdesk in Austin

Some companies have their own internal help desk staffed by their own employees, while other organizations find it financially advantageous to outsource that function to a managed service provider. Either way, an IT Helpdesk in Austin should be ready and able to support the user community to resolve any questions or issues as quickly as possible. Whether this is handled by a ticketing procedure, phone calls, or emails, an IT support team should be prepared to do anything necessary to provide the kind of support needed. Here are some of the qualities and services you should expect from a professional and competent IT Helpdesk.

Unlimited support

It’s reasonable to expect unlimited support from your Helpdesk during normal business hours. If the problem can’t be resolved remotely, it will be necessary to send an engineer on site to address the problem further. Support will run more smoothly if you have some kind of streamlined ticketing service or portal for requesting changes and problem resolution.

Flexible hours

Anytime your employees are at work doing business, it’s reasonable to expect your IT Helpdesk to also be on hand, even if that’s in a remote capacity. When an issue occurs after hours, there just has to be someone at the IT Helpdesk who’s capable of providing support for an issue or a problem. In fact, if your business is working 24/7, your IT Helpdesk should also be working those same hours, to provide round-the-clock support.

Team-based approach

The best approach for an Austin IT Helpdesk is to have it organized into teams. Each team should have a set number of qualified engineers who are assigned to specific accounts. This helps the team become better acquainted with individual clients and their typical needs. It also establishes trust between the IT Helpdesk team and those individuals in the user community who need that support.

Solution for talent retention

If you’ve decided to outsource your IT Helpdesk and avail yourself of professional services, it can be a real bonus in terms of not having to recruit and retain talent for your company. It’s well-known that IT professionals are in high demand, and are constantly getting recruitment contacts and emails from other companies. Any company making a better offer to your staff members then you can manage is likely to be able to whisk away your most talented personnel. Then you’re left with the problem of replacing highly-skilled talent, and having to go through the whole recruitment and acquisition process, which can be fairly time-consuming. You won’t have to worry about any of this, if you outsource to a Managed IT service provider.

Experienced support team

It’s reasonable to expect that each of the individual engineers comprising your IT Helpdesk has certain skillsets and a level of experience that will contribute toward swift problem resolution. In business, time is money, and if you have a problem that is keeping your business offline, you can be losing thousands of dollars in a matter of minutes. It’s not necessary for individuals on your IT Helpdesk team to have expertise across the board, because they really only need to be good at one or two areas in order to provide real value as a support person. Altogether, an IT Helpdesk team should have all the skills necessary to resolve daily business issues, and to overcome any kind of problem facing your employees in their daily tasks.

Getting started with outsourcing your IT Helpdesk in Austin is as simple as a call to Terminal B at 512-381-4800.

What The Best IT Consulting Companies Know About Computer Mistakes

It’s probably not a surprise that the best IT consulting companies know all kinds of mistakes that computer users make. Here are 12 of the most common pitfalls in computer use and how you can avoid them.

  1. Not backing up files. This is one of the most common mistakes users make. Best IT consulting companies always ensure that their clients’ data is properly backed up. Backing up files to an external drive or the cloud is important, but it’s not enough. Best IT consulting companies also recommend backing up your email and social media accounts.
  2. Not using a password manager.  IT consulting companies know that using a password manager is one of the best ways to keep your accounts secure. A password manager can help you create strong passwords and store them securely. It also frees you from keeping track of an untold number or passwords — or using the same password everywhere you need to login.
  3. Using the same login. Speaking of which, using the same password everywhere you need to login in is an invitation for a hacking disaster. Best IT consulting companies know that you should never use the same password at work, home and on your personal accounts.
  4. Failing to update software. Software updates usually include security patches that can help protect you from hackers. 
  5. Having too many windows and tabs open at once. Not only can having too many windows and tabs open can lead to a lot of unnecessary distractions and make it difficult to find the information you’re looking for, but it will also slow down your computer’s performance.
  6. Trusting a phone call from Microsoft or Apple. Scammers often pose as representatives from Microsoft or Apple to gain access to your computer or steal your personal information. If you get a call from someone claiming to be from either of these companies, hang up.
  7. Not being suspicious of free software.  While there are many legitimate free programs available, some free software is actually malware in disguise. Be careful when downloading any free software and only download it from trusted sources.
  8. Relying on antivirus software. Antivirus software is important, but it’s not a foolproof way to protect your computer from all threats.  The best IT consulting companies know that you should also practice safe browsing habits and be careful when opening email attachments.
  9. Relying on free Wi-Fi. Free Wi-Fi networks are often unsecured and can be easy for hackers to access. The best IT consulting companies know that you should never use free Wi-Fi to login to your accounts or enter sensitive information, such as credit card data.
  10. Falling for phishing scams. Phishing scams are emails or messages that appear to be from a trusted source, but are actually from hackers trying to steal your information.
  11. Opening an email attachment without checking the source.  The best IT consulting companies know that you should never open an email attachment without checking the source first. If you’re not expecting an attachment from the sender, it’s best to delete it.
  12. Not doing the first thing IT professionals always do. An array of issues can be resolved simply by turning your computer off and on. Anytime you call tech support, the first thing you will be advised to do is shut off your computer, wait a few minutes and turn it back on.

By following the advice of the best IT consulting companies, you can avoid making common mistakes that can lead to big problems down the road. Do your research and work with a trusted IT consultant to ensure that your computer use is as safe and efficient as possible.

IT and Business Alignment: Creating Effective Communication

In order for a business to run effectively, it is important that all departments are communicating with one another. This can be a challenge when it comes to the language of IT. In this blog post, we will explore the differences between IT and other departments, the unique language of IT, and how to develop a better system of communication between departments.

On the surface, many businesses may think it is more productive to have their own department handle all IT-related tasks. However, this can lead to miscommunication and a lack of understanding when it comes to the development and goals of the company as a whole.

IT, It’s a Different World 

IT and business alignment has been a challenge for many businesses for years. In the early days of IT, it was mainly used for back-end processes such as accounting and inventory. As technology has evolved, so has the role of IT in the business world. 

Today, IT is used for everything from customer service to marketing and even sales. This shift in responsibilities can often lead to tension between departments, as different teams may have different goals and expectations for how IT should be used.

One of the main reasons that businesses struggle to align IT with their business is because there is a communication gap between the two departments. The language of IT can be difficult for non-IT employees to understand, which can lead to frustration, misunderstandings, and miscommunication. 

In order to bridge this communication gap, it is important to learn the basics of IT terminology. Some of the most common terms that you will encounter in the world of IT are:

  • Software: A collection of computer programs and related data that provides the instructions for telling a computer what to do.
  • Hardware: The physical components of a computer system, such as the central processing unit (CPU), memory, and input/output devices.
  • Networking: The process of linking two or more computers together so that they can share information.
  • Cloud Computing: A model for delivering computing services over the Internet. Instead of owning and managing hardware and software themselves, businesses can access these resources through a cloud provider.
  • App: A software application that is installed on a mobile device or computer.

Once you have a basic understanding of these terms, you will be able to communicate more effectively with your IT department. In order to create an effective system of communication between departments, it is important for everyone to be on the same page. 

By learning the language of IT, you can help to ensure that all members of your team are working towards the same goal.

Development of IT 

IT was not always at the forefront of a thriving business, and it was not always necessary to have a deeper understanding of its processes. In fact, IT first emerged in the business world as a way to support back-end processes such as accounting and inventory. As technology has evolved, so too has the role of IT in the business world.

Today, IT is used for everything from customer service to marketing and sales. This shift in responsibilities can often lead to tension between departments, as different teams may have different goals and expectations for how IT should be used. 

It is important for businesses to remember that, although IT is vital to many aspects of their operation, it is not always necessary for every employee to have a deep understanding of its workings. Even so, having a basic understanding of each department and its processes can be an exceptionally valuable tool for your company. 

How to Create Better Communication Throughout Departments

To put it in a simple way, IT speaks French, and finance speaks Spanish. Because of these different languages, it can be difficult for each department to understand one another. 

This is where communication becomes vital in order to make sure that everyone is on the same page. In order for departments to effectively communicate, it is important for each side to learn a little about what the other does.

For example, employees in finance should have a basic understanding of what IT does and how it can be used to help their department achieve its goals. Employees in IT should have a basic understanding of what finance does and how it affects their work.

In addition, businesses should consider establishing protocols for when and how IT should be used. This will help to ensure that everyone is using IT in the most effective way possible and that there are no misunderstandings between departments.

In order for communication between departments to be successful, it is important for everyone to have a basic understanding of the language of IT. By learning a little about what each department does and how IT can be used to support their goals, businesses can create a more effective system of communication that will benefit them all.

How Terminal B Can Help

Developing clear, effective communication between departments in relation to IT can be exceptionally stressful sometimes. It’s important to remember that, at the heart of it, IT is just another department. However, because of the unique language and processes used within the IT world, it can be difficult for other departments to understand what’s happening. 

That’s where Terminal B comes in – we’re experts in translating the language of IT so that all departments can be on the same page. Reach out to us today to learn more about how we can help your business align IT with your broader goals. Terminal B provides expert consultation and support for businesses seeking better alignment between their IT and business operations.

We understand that creating effective communication between departments isn’t always easy, but our team of professionals can help make it happen. Contact us today to learn more!

Zoom Suffers from Hot-Mic Bug: How Microsoft Teams Protects Your Privacy

In today’s pandemic-ridden world, many businesses, nonprofits, and even schools are switching to online methods of communication. As the coronavirus (COVID-19) spreads across the globe, keeping employees and businesses safe is key. Many are turning to Zoom to communicate and host meetings. 

However, as Zoom is continually used, more and more red flags have begun springing up. Issues not only with network bugs and crashed systems but also with potential spyware. In this article, we will discuss exactly what a hot-mic bug is and why switching to Microsoft Teams may benefit you, your business, and your privacy. 

What is a Hot-Mic Bug?

A large concern that has arisen in the last few years is the security offered by programs like Zoom. Many users have begun reporting that microphones and even video cameras have been left on after the meeting has ended, which means input is being recorded even after you turn it off.

While Zoom has denied all wrongdoing, many users are now hesitant to utilize the software, after reports surfaced that information and recordings were being sent to China and other countries overseas. This is a form of spyware. 

Why is it Dangerous? 

Spyware can be a major security threat to your business. It allows hackers access to your confidential data, or even worse, take control of your computer systems. Additionally, spyware can slow down your computer and be the cause of other annoying problems.

Protecting yourself from potential spyware, and making sure your personal and business information is secure, is vital in this day and age. It can be difficult to find a trustworthy platform to host your meetings on. Thankfully, that is where Microsoft Teams comes in. 

What is Microsoft Teams?

Microsoft Teams is a chat-based collaborative tool that enables teams to communicate and work together more effectively. It provides a central hub where team members can have conversations, share files, and collaborate on projects.

One of the key benefits of Microsoft Teams is that it allows team members to easily communicate with each other. The chat-based interface makes it easy to have quick conversations, and the ability to share files and collaborate on projects makes it a great tool for team-based work.

How Does Microsoft Teams Protect Your Privacy? 

Microsoft Teams uses multiple layers of security to protect your privacy, including end-to-end encryption. Only the people involved in a conversation can see what is being said. Even Microsoft cannot see the content of your conversations. This makes Microsoft Teams a great choice for businesses that want to keep their communications private.

Microsoft Teams also offers a number of other features that help keep your data safe. For example, you can set up password-protected chat rooms, and you can restrict access to certain chats or channels. You can also delete messages from your chat history.

These security features make Microsoft Teams a great choice for businesses that want to keep their data private. Microsoft Teams is also a great choice for businesses that want to stay compliant with regulations like the GDPR.

In the age of digital communication, finding the right platform for your business is critical. Microsoft Teams can help provide you with security and safety that do not come with other software. For more information about Microsoft Teams and how to protect your business, visit Terminal B. 

Should Your Business Upgrade to Windows 11?

Windows 11 is the newest version of the Windows operating system. It was released on October 22, 2019. There are many new changes and features in Windows 11. Although Windows 11 boasts exciting new features, such as new security features, it is still important to consider pros and cons of upgrading, as well as understanding what exactly Windows 11 has to offer.

Pros of Upgrading to Windows 11

The pros of upgrading to Windows 11 are that it claims to be faster and more secure than previous versions of Windows. There are new features that make it more difficult for hackers to gain access to your computer.

Windows 11 has a “sandbox” feature that creates an isolated environment for untested applications, which will help to keep your computer safe from malicious software. Additionally, the start-up time is much faster in Windows 11 than in Windows 10.

Cons of Upgrading to Windows 11

The cons of upgrading to Windows 11 include the risk of affecting business operations. According to analysts, it is not yet clear how the new changes will affect business operations. Implementing Windows 11 too soon can cause unexpected problems and disrupt business continuity. Windows 11 is not backward compatible with Windows 10, so some older software may not work properly or at all in the new operating system.

Additionally, your hardware may not meet the requirements for Windows 11. The hardware requirements for Windows 11 are higher than those for Windows 10. So if your computer is not up to date, you may need to upgrade your hardware in order to take advantage of the new features

Finally, some users have reported that there are some glitches in the new operating system, so it is important to do your research before upgrading. Some of these glitches include problems with the Start Menu and Cortana, as well as with the new Edge browser.

How Terminal B Can Help

Whether your business decides to upgrade to Windows 11 is ultimately a decision that must be made after careful consideration of the pros and cons. Some businesses may find the new features irresistible and decide to upgrade as soon as possible, while others may choose to wait until more is known about how the changes will affect their operations.

If you are unsure whether or not your business is ready for Windows 11, Terminal B can help. The experts at Terminal B can assist you with upgrading to Windows 11, as well as with other IT solutions that can help your business run more smoothly. Contact us today to learn more.

The Importance of Proper Off-Boarding

Changes in employee status, such as termination of employment, often result in a number of critical tasks that need to be completed in order to protect the company’s data and systems. One of the most important of these tasks is off-boarding, the process of removing an employee from all company systems and ensuring that they can no longer access company data.

Just like you need to properly onboard employees when they’re hired, you need to offboard them when they leave. When an employee leaves your company, it’s important to make sure their departure is properly handled. Some of the most important elements of offboarding are outlined below:

Freeing up Hardware

When an employee leaves, it’s important to make sure their computer is properly wiped and all data is deleted. This will help ensure that confidential information doesn’t end up in the wrong hands.

Additionally, taking this step ensures that if or when you hire new employees, there will be hardware ready and prepared for the new employee without any confidential data left over from the previous employee.

Freeing up Software Licensing

Similarly, when an employee leaves it’s important to make sure their software licenses are properly revoked. This will help ensure that the departed employee can no longer access any company data or software and protect against any unauthorized access.

Preventing Unauthorized Access

If you don’t properly off-board an employee, they could still access company data long after they’ve left, or they could give sensitive information to a competitor. In some cases, former employees have even used their old accounts to launch attacks against their former employer.

What Statistics Show About Off-Boarding

Proper off-boarding can help prevent all of these unfortunate circumstances from happening. This article outlines just a few reasons why it’s important to take the time to properly off-board an employee, even if it’s just a matter of changing their password and revoking their access to company systems. It may seem like a small thing, but it can make a big difference in protecting your company’s data.

This is especially important if you have employees who are working remotely. If you don’t take the time to properly off-board the employee, they could still have access to your company network long after they’ve left.

When it comes to off-boarding, proper planning can make all the difference. By taking the time to properly off-board your employees, you can help protect your company’s data and prevent any sensitive information from falling into the wrong hands.If you’re looking for help with off-boarding procedures, Terminal B is there for you! Learn more about their managed IT services today.

IT Tips & Tricks for Businesses in Austin

Austin, Texas, is a fast-growing city. It’s home to the University of Texas, the Longhorns football team, and a wide variety of vibrant businesses. The city has tons of cultural activities around every corner, with many places to eat and hang out after work.

Already, Austin has recovered 96% of the job losses due to the COVID-19 outbreak in 2020. A testament to the resiliency of the Austin market, it is also a booming tech hub that some say rivals Silicon Valley. 

With the overt tech presence in Austin, Texas, it’s crucial to engage with managed IT services to increase competition and growth. As industry experts, we’ll give you insight into how you can strategically manage technology for your business’s success.

So, Where Do You Start?

Managed IT services is a broad term used to describe a variety of technology support arrangements that can help improve productivity and lower costs for your company. 

If your Austin business uses managed IT services and you’re not sure if you’re taking full advantage of them, here are some tips and tricks for finding out!

How to Know if You’re Making the Most of Your Managed IT Services

Man and woman business owners reviewing receipts

Find Out Exactly What You’re Paying for

IT providers split managed IT services into different categories and charge according to what you choose. You may not recognize every service included in your managed IT package. Ask your provider for a list of exactly what you’re paying for to figure out which services you need to maximize to challenge local competitors. 

When you know what services you’re receiving, you can better take advantage of them.

Try Additional Managed IT Services

Your managed IT services may include managed backups, cybersecurity, cloud management, and support. If you’re using these tools and it’s not enough, you might need to upgrade your package and add additional managed services. 

Managed IT services are flexible and can scale to your growth. If your business is rapidly growing, but your IT services have stayed the same, it’s time to bring your technology up to speed. It never hurts to ask your managed IT provider for more assistance—you just might need it!

Make Sure You Have the Right Tools & Use Them

Sometimes managed IT services include security tools that you may not know how to use. If your IT provider has given you software tools for detecting viruses, spyware, or malware on your computer, be sure to use them.

It might feel like an inconvenience at first, but it can help protect your identity, data, and business.

Ask About Industry-Specific Services

Some managed IT packages and services are industry-specific, available exclusively for certain types of businesses. For example, medical device companies could benefit from managed service providers with security solutions built specifically for them. If you work in a specialized sector and need specifically tailored solutions, ask your provider how they can best support you. 

If you don’t see the managed services you want in your package, ask your IT provider if they offer it—they might not have it listed but may still be able to help!

Communicate Regularly and Openly

Last but not least, you should feel comfortable communicating with your managed IT provider. IT guys are notorious for tech talk and poor communication, but that’s not the case for MSPs like Terminal B.  

If something is going wrong or you want to ask a question, don’t hesitate to make a phone call or send an email. When you collaborate with your IT provider as a partner rather than a band-aid solution, your business can transform technology from a stumbling block to an invaluable tool that drives growth. 

Make the Most of Your Managed IT Services

If you’re an Austin-based business, making the most of your managed IT services is imperative to success. Don’t wait to reach out! Find managed IT that’s right for you—contact Terminal B today for a consultation!

Back To Top