Building Relationships & Transforming Technology
Terminal B is a national IT services firm based out of Texas. We offer you a single-vendor solution for extracting better performance from your technology. If you’re operating in the construction, science, engineering, or legal sectors, we bring over 15 years’ experience delivering IT solutions that have the power to streamline your operations, facilitate your regulatory compliance, and ultimately boost your bottom line.
With Terminal B, you can expect a smoothly operating and secure IT ecosystem configured and monitored by specialists who understand the demands of your industry. We will create a comprehensive, tailored support package that replaces multiple in-house IT roles and contains no variable costs – reducing your total expenditures and simplifying your budgeting process.
Our Vision for Your IT
Industry-appropriate cybersecurity, compliance and process management
Our experience has shown that a technology landscape where all the components are communicating with each other and with external, industry-specific systems provides our clients the highest performance, stability, and returns on investment.
Terminal B service plans ensure that each component of your infrastructure, whether legacy or new, provides high, long-term productivity within a cohesive ecosystem you can rely on. Terminal B’s management approach towards your ecosystem will be to focus on process efficiency, cloud solutions, digital asset defense, and regulatory compliance.
Your Satisfaction is the Measure of Our Success
The Terminal B members you interact with will be technical experts with deep knowledge of your industry, not sales representatives. Evaluations at our firm are based on client and end-user satisfaction, not quotas. The average tenure within our support teams is 5.1 years and totals more than 120 years of IT experience supporting all kinds of demanding clients, from 100-seat law firms to billion-dollar banks.
D.E.S.I.R.E.D. Outcomes Are All About You
And so are we.
It’s more than an acronym. It’s our approach to your success. We ask every client to draft a 2–3-line statement of how they envision our mutual relationship. Terminal B will leverage this foundational statement across our organization so everyone is on the same page and delivers in your best interest. We use your written outcome as a starting point for every quarterly meeting and every tactical decision.
Define
We ensure we’re both literally and figuratively on the same page as our clients. We align our customers’ visions with our technical experience to drive results.
Execute
We carefully craft plans and diligently implement changes both on time and on budget and with the least possible disruption to our clients.
Support
Ongoing support of implemented solutions is the essence of our business. We strive to get users back to work with the fastest response in the fewest number of interactions
Inform
What story is the data telling us? Sharing and reviewing data on users patterns, systems’ health and client feedback allows us to identify risks and opportunities to ensure things are going as expected.
Refine
Quality control is not common with MSPs but we consider it essential. Here we analyze both what the data is telling us and our own quality assurance process to make micro-adjustments to optimize systems and service delivery.
Evaluate
In this phase, we review what is in place and discuss larger internal and external challenges and/or opportunities.
What our clients are saying...
Patricia, Terminal B Client
Adam, Terminal B Client
Stephen, Terminal B Client
Fawn, Terminal B Client
Paul, Terminal B Client
Michael, Terminal B Client
Kyle, Terminal B Client
Suzanna, Terminal B Client
Mark, Terminal B Client
CIO, Financial Institution, 201 Employees
Actual Client Testimonial
VP, Financial Institution, 201 Employees
Actual Client Testimonial
Practice Manager, Medical Practice, 80 Employees
Actual Client Testimonial
Financial CEO, Membership Organization, 11 Employees
Actual Client Testimonial
Member, Commercial Construction Company, 51 Employees
Actual Client Testimonial
Construction Company CEO, Commercial Construction Company, 51 Employees
Actual Client Testimonial
Membership Organization CEO, Membership Organization, 51 Employees
Actual Client Testimonial
Vice President, Commercial Construction Company, 51 Employees
Actual Client Testimonial
Financial Institution CEO, Financial Institution, 201 Employees
Actual Client Testimonial
FAQ: Expert IT Managed Services in Texas
When you partner with Terminal B for IT Managed Services, we proactively manage, monitor, and support your entire IT environment for a predictable monthly fee. Our trusted team handles day-to-day operations, including patching, backups, network performance, and cybersecurity, so your internal teams can stay focused on projects that move your Texas business forward.
How Do IT Managed Services Help Texas Healthcare, Tech, Construction, and Pharma Firms?
We tailor services to regulated and project-driven industries, helping healthcare and pharma maintain compliance. Tech and commercial construction firms benefit from stable, high-performing systems at the office and in the field.
Our team understands the unique mix of line-of-business apps, collaboration tools, and connectivity demands across Austin, San Antonio, and other Texas markets. We align our IT services to your specific workflows and risk profile.
How Do Managed and Co-Managed IT Differ?
With fully managed IT Support, we act as your outsourced IT department, owning infrastructure, service desk, and strategy for locations across Texas.
With IT Co-Managed Services, we augment your in-house IT staff by taking on monitoring, patching, security, and cloud operations, leaving your team to focus on higher-value initiatives.
How Do Azure Cloud and Microsoft 365 Fit Into Your Services?
We design, migrate, and manage workloads in Azure Cloud so your teams get secure, scalable access to apps and data from any location. Our experts also optimize Microsoft 365 for secure collaboration, email, and document management, integrating it with Azure Virtual Desktop to provide high-performance virtual workspaces for remote and hybrid teams.
What Cybersecurity Protections Are Included?
We deliver the latest layered cybersecurity that includes endpoint protection, identity and access controls, threat monitoring, and rapid response.
For healthcare and pharma clients handling PHI and sensitive research data, we also help operationalize compliance requirements while keeping user access productive and straightforward:
- Advanced threat detection and response
- Secure remote and on-site access for teams
- Backup and recovery aligned to RPO/RTO targets
How Do You Work With Multi-Location Companies Across Texas?
We centralize your IT architecture and standards, then deliver consistent IT Support and IT Consulting across Austin, San Antonio, and other Texas offices and work sites. By combining IT Managed Services with cloud platforms, we give leadership real-time visibility, predictable costs, and a reliable technology backbone for growth.
How Quickly Can We Get Started With IT Managed Services?
The process begins with an in-depth assessment of your current environment, including infrastructure, security, and business priorities. From there, we build your IT Managed Services custom package so you can start enjoying greater stability, better performance, and clearer visibility into risks within weeks, not months.
How Do IT Consulting and Ongoing Strategy Fit Into Your IT Support?
We combine day-to-day IT Support with strategic IT Consulting, helping you plan for cloud adoption, application roadmaps, and tech investments aligned with your growth and compliance goals. Regular strategy sessions keep Azure Cloud, Azure Virtual Desktop, Microsoft 365, and security initiatives aligned with your priorities. This means your technology actively supports revenue goals, productivity, and risk reduction.
Ready to Elevate Your IT Managed Services?
Reach out to us today to schedule a consultation and turn your technology into a growth engine.