Fast Resolutions to Any IT Problem
If your technology is underperforming or unavailable, you need a solution right now. Lost time means lost productivity and unhappy stakeholders. With Terminal B, you can rely on IT support that is customized to your systems and business processes, and accessible around the clock via dedicated lines in Austin and San Antonio, or through our online Support Portal.
The most effective asset we can deploy is our support team. We evaluate our engineers based on end-user satisfaction, not quotas. The average tenure is over 7 years, and collectively, they represent more than 185 years of IT experience supporting Windows and Macs.
Terminal B IT Support Details:
Help Desk Features
Chat, phone, email and online
Advanced Routing Capabilities
Connects clients with technicians based on service level, interaction method and technician skill set
Integrated systems and monitoring end-to-end problem resolution
Fast Response Time
70% of calls answered within 60 seconds