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512-381-4800

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Austin: 512-381-4800

San Antonio: 210-742-4800

IT support

Fast Resolutions to Any IT Problem

If your technology is underperforming or unavailable, you need a solution right now. Lost time means lost productivity and unhappy stakeholders. With Terminal B, you can rely on IT support that is customized to your systems and business processes, and accessible around the clock via dedicated lines in Austin and San Antonio, or through our online Support Portal.

The most effective asset we can deploy is our support team. We evaluate our engineers based on end-user satisfaction, not quotas. The average tenure is over 7 years, and collectively, they represent more than 185 years of IT experience supporting Windows and Macs.

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Terminal B IT Support Details:

  • The foundations of Terminal B’s Support delivery are industry best practices, and hardened security policies and procedures.
  • Our 24/7 support packages are all-inclusive and specifically tailored to your processes, vertical, and industry.
  • Our flat-fee, per-user pricing delivers predictable monthly costs for the ongoing maintenance and support of your technology environment.
  • The Terminal B support team is tight-knit, highly trained, and focused on meeting deadlines and exceeding expectations.

Help Desk Features

Multi-Channel Communication

Chat, phone, email and online

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Advanced Routing Capabilities

Connects clients with technicians based on service level, interaction method and technician skill set

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Seamless Integration

Integrated systems and monitoring end-to-end problem resolution

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Fast Response Time

70% of calls answered within 60 seconds

Our Services

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