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IT Service Provider Services

7 Things A Good IT Service Provider Will Offer

In the past, it was fairly easy to provide managed IT services, because it involved day-to-day support and sometimes assisting the client with the adoption of new IT tools and techniques. However, today the services offered by an IT service provider have expanded dramatically to include such things as evolving technologies, IT competition, dynamic business environments, cyber security, and minimizing operational costs.

With this rapid expansion of desired services, a great many customers have become unhappy with their current IT providers. The vast majority of businesses and organizations have made at least one switch to a different managed service provider because they were unhappy with services they were originally provided with. If you’re wondering what kinds of services you can realistically expect from an IT provider nowadays, continue reading below to find out seven of the most useful services a provider could and should be delivering to you.

What you should be getting from your IT service provider

Here are seven of the most important services that your Managed Service Provider (MSP) should be able to deliver:

Updating network performance – since your network is the framework for your entire infrastructure, good performance will dictate data availability all through your organization. One aspect of your MSP’s job is to guarantee optimal network performance by constantly optimizing and upgrading specific components.

Adopting new technologies – when you can stay abreast of the latest digital business solutions, it will provide you with streamlined business processes as well as a competitive edge. Since the technology landscape is constantly changing, it’ll be to your advantage to have someone help you choose and implement those innovations which might be most advantageous to your business.

Data backups and recovery – since data is one of your most valuable business assets, it should be a top priority for protecting your data. Your MSP can contribute to this effort by establishing and managing a good system of backup and recovery, so that you’ll have constant access to business-critical data, which can continually be safeguarded.

Cyber threats – there’s no question that cybercrime is constantly on the increase, and that criminals are constantly developing new approaches and techniques for compromising your data. Any good IT provider should help protect all your business-critical data from existing cyber threats as well as emerging ones.

Documentation and housekeeping – a good IT provider has to be responsible for system services, assets, and for performing necessary upgrades. They should also be documenting all the important information about your infrastructure, patching and updates, and optimizations.

Maintaining certifications and compliance – almost all countries around the globe have data protection and privacy legislation in place that will safeguard your data. Your company may be subject to a number of data safety laws on various governmental levels. Any good IT provider should be able to assist you in maintaining compliance under all these regulations, and to avoid any potential penalties.

Business continuity plan – this is a plan that defines how a business will operate following any kind of significant disruption. Your MSP should have a solid continuity plan in place to help you recover from potential disasters such as systems failures, data loss, or significant cyber-attacks.

Schedule a consultation today

If you’re unhappy for any reason with your current provider, contact us at Terminal B and let us show you how we can provide all the important services your business needs. If your MSP can’t deliver the kinds of services, you need and you should seek a provider who can deliver the essential services you need to stay competitive in today’s volatile business environment.

How The Right IT Consultants Can Save Your Sanity

These days, business owners have to be keenly aware of cyber threats and attacks, because not taking the right kind of precautions can literally cause you to lose a fortune, or to go out of business entirely. The headlines these days are full of news items about businesses which have been attacked, with data being compromised and possibly held for ransom by enterprising hackers. If you want to avoid the possibility of having to be bilked out of thousands of dollars of ransom money, or having some kind of malicious virus literally take control of your entire system, your best bet would be to seek out the cybersecurity services of knowledgeable and competent IT consultants.

How an IT Consultant can save your sanity

Here are some of the ways that working with a great IT security consultant can save you headaches, and possibly a ton of money besides:

Economic benefits – if you have a really small business, you might think hard about collaborating with an IT security consultant, but it will probably save you a ton of money in the long run. Your security measures will be emplaced more quickly, and will probably be done right the first time, and you can be confident that you have the best possible security solutions in place. Another benefit of working with an IT security consultant is that they can train your staff, so the element of human error can be reduced.

Saving time – there’s literally no time to waste when you’re trying to improve your cyber defenses. If you have this done by your own in-house staff, they’ll be subject to all kinds of distractions and you can expect the job to take considerably longer. Working with an IT consultant will get the job done much more quickly, because they will be focused on working with your business and nothing else.

Greater experience – you may have some in-house experience and knowledge from your existing personnel, but there is no question that an IT security consultant will have a greater level of knowledge and experience, and will be more focused on the task at hand. A consultant will be in possession of all current knowledge about emerging threats, which means they’ll be able to react better to protect your business-critical data from all known cyber threats.

Productivity – working with IT consultants will help to develop your own internal staff with regard to security procedures and in-house threats before they even occur. This will help to improve performance for your in-house personnel and upgrade their level of knowledge.

No oversell on unnecessary solutions – IT consultants are always focused on providing the best solution for your company. Knowing that there are no one-size-fits-all solutions, you can count on your solution being customized to your specific business needs. This can all be done at a very affordable cost, since there have been a number of recent advances in providing comprehensive IT security solutions.

Availability and convenience – one of the best things about working with IT consultants is that you have access to them literally around the clock. Any issues you might have during off hours can be quickly relayed to your consultant, and that person, or an alternative, will quickly address the issue so that it doesn’t get out of control. You’ll probably discover that working with an IT consultant gives you greater access and support than you would get from even your own in-house personnel.

Terminal B can save your sanity

If you think your business might benefit by working with an experienced IT consultant, please contact us at your earliest convenience. We have a team of well-trained, knowledgeable specialists who stand ready to help you navigate the rough waters of a fast-changing business environment, and to avoid the disaster associated with being victimized by cyber crime.

Cloud Asset Management Illustration

How To Know If Cloud Asset Management Is Right For Your Company

First of all, let’s define what is meant by the term cloud asset management. There’s no question that it’s a huge benefit to be able to access the cloud from any physical location using any electronic device. However, as is the case with physical data storage, there is generally some kind of requirement for secure storage and access, and that’s where asset management comes in.

Cloud asset management attempts to solve the issues of secure storage and access, and the way that it manages business-critical data securely on the cloud. Most businesses will employ a number of different asset management solutions in order to control and effectively administer their digital assets, but a cloud-based solution will generally be superior to an in-house solution because of its more robust security features, as well as its ease of administration. All businesses will require total control of their business assets on the cloud. By employing a safe asset management solution, many different teams within your business can easily access needed data and monitor their assets effectively.

Importance of The Right Asset Management

Cloud asset management is necessary so as to safeguard business-critical data, and to ensure that it can be accessed by business teams from any geographic location. When you have complete control of your business assets, it becomes easier to run your business operation and provide the access needed by relevant teams within your company. If you didn’t have this kind of control over your cloud assets, it could cause improper handling of data considered to be business-critical.

For example, you certainly wouldn’t want this information to be accessed by people whom it was not intended for. Having a great asset management tool will help to avoid security lapses, and at the same time ensure smooth business operations. Cloud asset management will also allow you to stay on top of your business assets, so they can be tracked and managed effectively. If you didn’t have this kind of tight control, it could easily lead to overspending and a general loss of business productivity.

Is It Right for Your Company?

As a general rule of thumb, deciding on the right asset management approach often follows the size of the business you have currently. For example, if your business is a smaller one with limited physical and digital assets, you may be able to get by with an in-house asset management system fairly well. Larger organizations will generally have a greater need for cloud asset management, because they have a great many more physical and digital assets that need to be managed and tightly controlled.

If you think your business would benefit by some of the most notable advantages of cloud asset management, you should contact a provider like ours and seek additional information on how it can benefit your specific organization. You’ll have improved access for business requirements like remote work, you’ll have all data stored and managed from a single location, you’ll be able to include attached images and records using cloud-based tools, and it will be much easier to manage large data sets effectively.

If your business is a relatively large one, and these benefits would be of real value to your organization, you should strongly consider implementing a program of cloud asset management.

Let us Know How We Can Help Solve Your Cloud Asset Management Needs

If you’re considering an initiative for cloud asset management in San Antonio, you should contact us today so we can discuss the benefits of Microsoft Azure. You’ll notice the tremendous advantages of having complete control over your business assets and critical data, and you may even end up saving money because you’ll have greater control and visibility over all assets.

What The Best Managed IT Service Providers Know About Security

These days it’s essential for any good managed IT service provider to have security as a top priority in their business. Companies will simply not want to work with a service provider that cannot adequately protect business-critical data, and provide assurance that their company data is safe from cyberattack. What Managed Service Providers (MSPs) know about security is that it is essential for business growth. That means the best security practices must be in place right from the beginning, so that they can grow right along with the company.

What MSPs know about security

A managed IT service provider also knows that protecting data is the first obligation in cybersecurity, so detecting any system vulnerabilities becomes paramount. Since the threats themselves are external, they cannot be controlled in any way – but the steps taken to prevent threats from actually being carried out can be managed. Therefore, service providers know they must implement several layers of security, in order to protect their clients’ business data, so their own services will be in demand. The security layers called for include training employees, management policies, security procedures, and such technical controls as firewalls, passwords, anti-virus software, multi-factor authentication, and data authorization.

Security service providers also know the best security practices available at any given time. This can be a tricky thing to manage, because those practices must be constantly updated and changed, in accordance with new methods and approaches used by cyber criminals to penetrate networks. Here is how an MSP will implement top-notch security practices, based on their knowledge and experience with cybercriminals:

Firewall – since the Internet is the primary access point to all stored data on the cloud, a solid firewall must be setup to block intrusions.

Dynamic firewall rules – these must be implemented, so that it’s not necessary to update firewall rules with every new threat.

Protect wireless access points – employees use these to connect to Wi-Fi, so they must be protected through authorization and encryption.

SD Wan – allows for high availability of data for situations like VoIP and Microsoft Teams.

Servers and workstations – since these are network endpoints, they must have comprehensive security controls in place.

Virus detectors – must be running continuously, and must include all known threats.

Backups – to be prepared for inevitable data breaches, data backups must be maintained off-site so that corrupted or encrypted data is not lost.

Putting what they know into practice

Knowing the best practices to implement for security is the foundation for services provided by an MSP to all clients. All the security controls described above must be in place in order to properly protect client data. All data gathered from these controls can then be logged into a central repository, where the service provider will receive instant notifications about any suspicious activity. Because client data is constantly being monitored, any risk to clients is significantly reduced, while security is being increased.

Contact us

If you’re in the market for a new managed IT service provider, we urge you to contact us at your earliest convenience. We make a point of maintaining a staff of the best and most knowledgeable security experts, so they can use their knowledge to help protect your valuable data assets. We use what we know about security and cybercrime to prevent intrusions and breaches, so that you can sleep easier at night, with the knowledge that your business-critical data is safe from exploitation by cybercriminals.

Microsoft 365 Hacks That Will Save You Time

Microsoft 365 is a powerful service that can help you get more done. But just like anything else, getting the most out of it requires knowing how to use it properly. In this blog post, we will discuss Microsoft 365 hacks that will help you save time. Whether you are using Outlook, Word, Excel, or PowerPoint, these tips will make your workday easier.

Microsoft 365 hacks for Outlook

If you are like most people, you probably spend a lot of time in your inbox. To save time, make sure to use the search function to find old emails quickly. You can also create folders and subfolders to organize your messages. And if you want to get rid of an email forever, make sure to delete it from your Trash folder as well.

M365 hacks when you are using Word

Do you spend a lot of time formatting your documents? Word has several built-in features that can save you time. You can also use the “Styles” function to quickly format your text. The “Track Changes” function will help you keep track of edits made to a document — which is particularly useful when several people are making changes to the same document.

Working on the same Word document, at the same time, will help you get faster results and encourage collaboration. You may communicate, discuss, and comment with your co-authors right inside the document. Make this possible by saving it in OneDrive. Then click “Share” to email or text them the generated URL.

Excel hacks for Microsoft 365

Are you working with large data sets in Excel? To save time, make sure to use the filter function to quickly find the information you are looking for. You can also use the “Sort” function to organize your data. And if you need to make a graph or chart, Excel has built-in features that can save you time.

Reduce the time it takes to separate the first name and last name from a column. Make a new column next to your data, then add some information. Excel will offer you a flash fill and provide you with an overview of suggestions for the remaining cells. Simply hit enter to accept the recommendations.

M365 hacks when using PowerPoint

PowerPoint has become the go-to solution for creating presentations. To save time, make sure to use the “Slide Sorter” view to quickly find the slide you are looking for. You can also use the “Notes” function to add notes to your slides. And if you need to insert a video, PowerPoint has a number of built-in features that can save you time.

On the other hand, you don’t have to settle for just PowerPoint presentations any longer. You can share your work in an interesting way thanks to the option to convert slides to video. First, choose File > Export > Create a Video. Then adjust the video settings as desired. After that, simply click “Create Video” to finish off your presentation.

The benefits of this are twofold. You can save your presentation as a high-quality video. And, your audience can watch your presentation on their own time – whether they’re at their desk or on the go.

Want to get more out of Microsoft 365?

These are just a few of the many Microsoft 365 hacks that can save you time. To get the most out of Microsoft 365, make sure to explore all of the features and functions that are available. With a little bit of practice, you will be able to work smarter and faster!

Are you ready to get started with Microsoft 365? Contact Terminal B to learn how to maximize the possibilities of installing this software at your home or business.

Microsoft Teams continues to grow

Microsoft Teams is seeing dramatic growth. Since its launch in November 2016, it has been downloaded more than 32 million times and is now used by more than 500,000 organizations worldwide.

Like Zoom, Microsoft Teams saw a surge in growth when the pandemic shutdown forced companies to adapt and employees to work remotely.

Unlike Zoom, Microsoft Teams offers a range of other collaborative features that make it a go-to for businesses, organizations and, well, teams looking to combine their skills.

This chat-based workspace brings together people, conversations, and content—along with the tools that teams need—so they can easily collaborate to achieve more. It’s built on the strength of Office 365 and allows teams to be more productive by giving them a single and secure location to access all of their team’s files and tools.

MS Teams can be a phone service alternative

Microsoft Teams phone users can make and receive calls directly from the app using their desk phone, mobile phone, or PC. This feature makes it even easier to stay connected with your team while you’re on the go.

Users can also initiate calls during a 1:1 chat session by clicking on the video or audio call button at the top of the chat window.

This feature is increasing in popularity and shows no signs of slowing down — Microsoft recently announced that approximately 80 million people worldwide are using the service.

Microsoft Teams advantages over other services

One of the things that makes Teams so popular is its ease of use. It’s simple to set up and use, and it integrates with all of the other Microsoft Office 365 apps that businesses are already using.

Another advantage of Teams is that it’s built on the same platform as Skype for Business, so there’s a lot of existing infrastructure and support for it.

Teams is also included in Office 365, so businesses that are already using Office 365 can get started without any additional investment.

Microsoft Teams includes regular updates

Microsoft Teams is constantly evolving to meet the needs of its users. Here are some of the latest updates:

  • Announcements: You can now make announcements in Microsoft Teams to share important news with your team. Announcements appear in the activity feed so everyone can see them, and you can @mention specific team members to make sure they don’t miss anything.
  • Tabs: The new Tabs feature in Microsoft Teams makes it easy to add content from your favorite apps and services, so you can have everything you need in one place. Just click the + sign to add a tab, and select from over 150 popular apps like OneNote, SharePoint, Twitter, and more.
  • Connectors: Connectors are a great way to get your team’s attention in Microsoft Teams. You can use connectors to post messages or notifications from over 200 popular services, like GitHub, Twitter, Trello, and more.

Microsoft Teams for those outside of your organization

Microsoft Teams is also introducing a new feature called Guest access, which allows people outside of your organization to be added to teams and channels. This is great for working with clients, contractors, or partners who need access to specific resources or information.

To add a guest to your team, click on the team name in the left sidebar, and then click on the “Add guest” button. You can search for the person by their name or email address, and they will receive an invitation to join the team.

To learn more about how these features can benefit your “team,” contact Terminal B for a free consultation.

What your IT professional wishes you knew about Windows 365 setup

Windows 365 can change your computing life — if it’s set up correctly across all your devices. On the other hand, mistakes made during setup prevent you from optimizing all of the program’s features and will lead to ongoing frustration. Here is what your IT professional wishes you knew about Windows 365 setup.

When it comes to setting up your Windows 365 subscription, there are a few things you should keep in mind in order to get the most out of your investment.

Most people use Microsoft Office on a daily basis, whether for work or personal use. However, many people do not realize that there is more to Microsoft Office than just the basic Word, Excel, and PowerPoint applications. In fact, Microsoft Office 365 is a subscription service that provides users with access to a variety of different software programs and services. These include but are not limited to:

  • Exchange Online
  • SharePoint Online
  • Skype for Business Online
  • Office 365 ProPlus
  • Yammer

While some of these services are available for free, others require a subscription in order to be used. In addition, different subscription levels provide access to different features and services. For example, Office 365 ProPlus is the subscription that provides access to the full Microsoft Office suite of applications, while other subscriptions may only provide access to certain individual applications, such as Word or Excel.

First, you will need to decide which subscription level is right for you. As mentioned above, different subscription levels provide access to different features and services. If you are not sure which subscription would be best for you, it is always a good idea to speak with your IT professional or someone who is familiar with the Windows 365 subscription levels.

Once you have decided on the right subscription level, the next step is Windows 365 setup. The process is relatively easy and can be done by following a few simple steps.

How to set up Windows 365 on your desktop

If you have a Windows 365 subscription, you can install the Microsoft Office apps on multiple PCs, Macs, and other devices. You can also sign into certain apps to get additional features. For example, if you sign into OneDrive with your Microsoft account, you get 15 GB of free storage. To start using Office on another device, sign in with your Microsoft account to that device. Then, on the Start screen or launch screen, find and tap or click the Office app you want to use.

If you don’t already have a Microsoft account, you will need to create one. You can do this by going to the Microsoft website and following the instructions. Once you have created your account, you will then need to sign into your account on the device you want to use Office on.

After you have signed in, you will be asked to provide some basic information such as your name, country, and preferred language. After that, you will be asked to choose the apps you want to install. For most people, the basic Word, Excel, and PowerPoint apps will suffice. However, if you have a specific need for another app, such as OneNote or Outlook, you can choose to install that app as well.

After you have chosen the apps you want to install, the next step is to accept the terms and conditions. Then your apps will begin installing and you will be able to start using them right away.

How to set up Windows 365 on your mobile device or tablet

To get started using Office on your cellphone, you’ll need to find and download the Office app you want to use. You can either download the new Office app the contains Word, Excel or Powerpoint or, if you are only going to be using one app, you can download that app individually. Once you launch the app, on the first screen that appears, sign in with your Microsoft account. If you don’t have a Microsoft account, you can create one now. After you sign in, follow the instructions that appear on your screen to finish setting up Office.

The process for setting up Office on a tablet is similar to the process for setting up Office on a mobile device.

Take the time to set up Microsoft 365 accurately the first time

By following these simple steps, you can ensure that your Windows 365 setup is accurate from the start. Mistakes during setup are common, but by taking the time to understand the process, you can avoid frustration and make the most of your subscription.

That’s all there is to it! By following these simple steps, you can ensure that your Windows 365 experience is optimized from the start.

If you need help setting up or using Office on your devices, contact Terminal B for a smooth installation and transition.

11 M365 Tips That Will Make Your Life Easier

Make your computing life easier with these 11 M365 Tips which you can use while using Microsoft 365 for budgeting, writing, digital safety and more.

Do you ever feel like there are not enough hours in the day? If you’re struggling to get everything done, you’re not alone. The Microsoft 365 suite of productivity apps can help lighten your load so you can focus on what’s important.

Here are 11 M365 tips that will make your life easier.

  1. Use Tell Me: The Tell Me feature in Microsoft 365 can save you time by helping you find the right tool or
    command quickly and easily. Simply type in what you want to do, and Tell Me will provide a list of options.
  2. Focused Inbox: Focused Inbox is a great way to declutter your inbox and focus on the most important messages. It works by sorting your incoming email into two tabs — Focused and Other. Email that Microsoft 365 considers important will go into the Focused tab, while the rest will be sorted into the Other tab. You can customize which emails go into each tab, and you can even turn off the Focused Inbox feature if it’s not for you.
  3. Organize notes with OneNote: OneNote is a great way to organize your thoughts and ideas, but it can also be used to keep track of thing s like meeting notes, task lists, and project plans. OneNote makes it easy to share your notes with others and collaborate on projects.
  4. Recall sent messages: Did you ever send an email and then immediately wish you could take it back? With Microsoft 365, you can recall a sent message within a few minutes of sending it, as long as the recipient hasn’t already opened it. To recall a message, go to your Sent Items folder and click the message you want to recall. Then, click Recall > Delete unread copies of this message.
  5. Use Excel’s built-in budgeting templates: Microsoft 365 comes with a number of useful templates that can help you with everything from event planning to budgeting. Excel’s budget templates can help you track your income and expenses, so you can stay on top of your finances.
  6. Use keyboard shortcuts: Keyboard shortcuts are a great way to save time by allowing you to quickly perform common tasks without having to use the mouse. For example, the shortcut to create a new document in Microsoft Word is Ctrl+N. To see a full list of keyboard shortcuts for the Microsoft 365 apps, go to File > Options > Keyboard Shortcuts.
  7. Share with collaborators: One of the great things about Microsoft 365 is that it makes it easy to share documents and collaborate with others. To share a document, simply click the Share button and enter the email address of the person you want to share with. You can also set permissions so that only certain people can edit or view the document.
  8. Restore last saved copy: If you accidentally make changes to a document that you later decide you don’t want, you can restore the last saved copy. To do this, go to File > Info > Version History. Then, click the Restore button next to the version of the document you want to restore.
  9. Use SharePoint: SharePoint is a great way to share files and collaborate on projects with team members. With SharePoint, you can create a central repository for all your project files, and you can even set up alerts so that you’re notified when changes are made to the files.
  10. Use Smart Lookup: Smart Lookup is a feature in Microsoft 365 that allows you to quickly look up information related to the document you’re working on. Simply select the text you want to lookup, right-click, and then click Smart Lookup. Smart Lookup will search the web for information related to the selected text and provide a list of results.
  11. Freeze panes in Excel: If you’re working with a large spreadsheet, it can be helpful to freeze the top row or left column so that you can always see the headers as you scroll. To do this, go to View > Freeze Panes. Then, select the option that best suits your needs.

By following these M365 tips, you can make your life easier and become more productive. Do you want to learn more? Contact Terminal B today to set up a consultation.

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