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What Are the Differences Between It Support and Managed Services?

  • Terminal B
  • Blog

Statistics show that 93% of businesses are using at least one technology platform. They are branching out into technology services to streamline business tasks.

IT support and services or something that any business could use. This can help to leverage cloud services and decrease risk while increasing productivity.

But you may not understand the difference between IT support and managed services. These are two different services that different businesses may benefit from using.

Keep reading to find out if you need IT support and services or managed services.

What is IT Support?

IT support is used when technology is underperforming for your business. Or your business technology may be unavailable altogether.

IT support provides a solution that helps you to customize your business processes and systems. Terminal B has dedicated lines in San Antonio and Austin, Texas.

This allows you to get the help that you need around the clock. An online portal is also available if you need support for your business technology.

This is the biggest benefit of using IT support over managed IT support services. A dedicated support team is available 24 seven to help you quickly solve problems.

Terminal B also provides IT support packages that are all-inclusive. These packages will be tailored to fit your business vertical, industry, and process.

This will be invaluable if you ever run into technology issues. These kinds of issues can be very costly and result in your business being unavailable for a while.

Having IT support on your side can eliminate some of these risks and reduce your stress. The IT support team is highly trained and ready to address any issue you have.

What is Managed Services?

Now the other option that you have is managed IT support. This provides managed services that are tailored to fit whatever you may need.

You will still have access to highly trained and supportive IT professionals. You will also have access to 24 seven help in case you need help.

There are certain aspects of your business software that may need to be addressed. These are things that IT support and services can’t always fix.

This is why managed IT support can be more useful and dependable. For instance, if your technology needs upgrades, this service will be able to handle this for you.

It can fix and upgrade your software to keep your system up and running. This is very important since software issues create vulnerable areas in your system.

This can leave you exposed to hackers and other software risks. IT managed services provide organization and data security.

It is a bigger initial investment, but the payoff is greater. Terminal B offers simplified monthly fees to help you keep track of your budget.

Technology decision-makers in Texas will help you up to date on business technology. You will also gain better knowledge of cyber security and regulatory compliance.

IT Support Vs Managed Services

IT support and services are ideal for certain situations. You may still be a bit confused about whether you need IT support and managed services or one or the other.

A simple way of looking at this is to break down their basic purpose. Traditional IT support is a support team there to fix something that is broken.

For instance, if your business website crashes, IT support can’t help. But IT support is not going to prevent your website from crashing or protect it in the future.

That is why it is considered to be a fix-it-in-the-moment type of solution. On the other hand, managed services are proactive, not reactive.

This helps you to always stay on top of your business system, monitoring how it is working. Hi-tech commercial construction benefits from this the most since it helps to reduce risk.

These services are constantly working in the background to keep everything up and running. If something were to go wrong, you could contact the support team for a resolution.

As you can see, both options have a lot to provide. They are similar in many ways but provide a different variety of services for your business.

Which Type of Support Do You Need?

Choosing cloud services can feel a bit overwhelming. You will need to look at your particular business software and what services you need.

For highly developed and complicated systems, you may want managed IT support. This provides the necessary security and proactively makes sure everything is up-to-date.

This can be life-saving since it protects security, data, and stability. It will be able to find issues before they occur and help you to better understand your system.

IT support is a good option for smaller businesses that are less complex. It provides help if something comes up so that you aren’t going at it alone.

Keep in mind that there are some limitations to what IT services can do. It may not be able to address more complex issues that need certain kinds of access.

It may also take a bit longer to resolve issues that come up in your system.

IT Support and Services: Understanding the Differences

If you have a business, you may need IT support and services. IT support and managed services are common options for businesses, but they have some differences.

IT support provides assistance if something goes wrong with your technology. But managed support is always working for you to prevent issues later on.

Do you need IT services in Austin and San Antonio? Contact us today at Terminal B to see our IT support and managed services packages. 

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