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Healthcare It Consulting Services

A Practice Owner’s Guide to Healthcare IT Consulting Services

Did you know that 60% of healthcare executives have said their practices have adopted predictive analytics and other IT tools? That means your practice will not only have to keep up with emerging IT going forward but that you also likely need help with it.

That’s where healthcare IT consulting services come in!

Today we’re giving you a comprehensive guide that outlines how these services can transform your practice.

Understanding Healthcare IT Consulting Services

Healthcare IT consulting services involve experts who help medical practices update and manage their technology. These consultants work closely with practice owners to identify tech solutions that improve efficiency, enhance patient care, and ensure data security. They also help integrate these technologies smoothly into existing workflows.

The Role of Consultants

The primary role of a consultant in healthcare IT is guiding practices through the complex world of digital technology. Consultants evaluate a practice’s current systems to pinpoint areas for improvement.

They consider factors like the speed and reliability of existing technology and how well different systems work together. They also consider whether staff are comfortable using them.

Consultants also stay up-to-date with the latest in healthcare technology. This knowledge lets them recommend solutions that are both advanced and suitable for each practice’s unique needs. For instance, they might suggest electronic health records (EHR) systems that streamline patient data management or telemedicine services that expand a practice’s reach.

Transforming Healthcare Practices

By introducing and managing new technologies, healthcare IT consultants play a key part in transforming practices. This transformation isn’t just about adopting new tools. It’s about making sure these tools deliver real benefits.

For example, the right EHR system can save time during patient appointments and reduce errors in medical records. And effective use of data analytics can help practices understand health trends and improve patient outcomes.

IT consultants also help practices meet legal and regulatory requirements related to technology use. This is important since compliance keeps the practice safe from legal issues and boosts patient trust.

Choosing the Right Consultant

Selecting the right consultant is key to getting the most from your investment in technology. It’s important to work with someone who understands the specific needs of healthcare practices.

They should have a strong track record and excellent references. Also, they need to communicate clearly and effectively, explaining technical issues in a way that makes sense to you and your staff.

The Importance of Consulting Services in Healthcare

Healthcare IT consulting services can make a big difference in how a medical practice operates day-to-day. These services help streamline processes, from scheduling appointments to managing patient records.

With the right technology, tasks that once took hours can now be completed in minutes. This not only saves time but also reduces the chances of errors, leading to better patient care.

Consultants often introduce automated systems that handle repetitive tasks. This allows staff to focus more on patient interaction rather than paperwork. When your team isn’t bogged down by administrative work, they can provide better care and more personalized attention to patients.

Strategic Value in Compliance and Data Security

One of the top priorities in healthcare today is protecting patient information. Consulting services are key in helping practices implement robust security measures. Consultants can recommend software that encrypts patient data, ensuring it is safe from unauthorized access.

These consultants also make sure that healthcare practices meet all legal requirements related to technology use. This compliance is not just about avoiding penalties. It also shows patients that the practice is trustworthy and committed to protecting their personal information.

System Integration

Another critical area where IT consultants provide value is system integration. They ensure that new technology works well with existing systems. For example, when a practice adopts a new electronic health record system, it needs to work seamlessly with other tools like billing software and patient portals.

Effective integration ensures that data flows smoothly between different systems. This reduces the need for manual data entry, which can be slow and prone to errors. It also helps in creating a more unified view of each patient’s medical history, improving the accuracy and quality of care.

Assessing Your Practice’s Needs

Before diving into the world of healthcare IT consulting services, it’s important for practice owners to clearly understand their current situation and what they hope to achieve with technology. This begins with a thorough needs assessment. This process involves looking at the various aspects of your practice to identify areas where technology can make a significant impact.

First, consider the daily challenges your staff faces. Are they spending too much time on manual tasks like scheduling or billing? Is there a need for better communication tools within your team or with patients?

Answering these questions will help pinpoint which solutions could resolve these issues.

Aligning IT Options with Practice Goals

It’s also vital to ensure that the IT solutions you consider align with your practice’s long-term goals. For example, if expanding patient outreach is a goal, investing in telemedicine technology might be a wise choice. Or if reducing wait times and improving patient flow are priorities, an upgraded scheduling system could be beneficial.

When assessing your needs, don’t overlook the feedback from your staff. They are the ones who will use these technologies daily. Their insights can reveal practical needs that might not be obvious at first glance.

Importance of Goal Alignment

Effective alignment of technology with practice goals ensures that any investment in IT not only solves immediate problems but also contributes to the practice’s overall growth and efficiency. This strategic approach helps avoid the common pitfall of adopting technology that sounds impressive but doesn’t actually meet the specific needs of your practice.

Exploring Healthcare IT Options

In today’s tech-driven world, a variety of healthcare IT solutions are available to help practices enhance their services and operations. These technologies range from electronic health records (EHR) to advanced data analytics tools and telemedicine platforms.

Electronic Health Records (EHRs) are foundational in modern healthcare settings. They allow for the digital storage of patient information, making data easily accessible to authorized staff across different locations. This not only improves the efficiency of record-keeping but also enhances the quality of patient care by providing comprehensive patient histories at the click of a button.

Telemedicine platforms have gained a lot of attention, especially following the increased need for remote healthcare services. These platforms enable doctors to consult with patients via video calls.

This is crucial for providing continuous care while reducing the need for in-person visits. It’s particularly beneficial in reaching patients in remote areas or those with mobility issues.

Data analytics tools are also becoming essential in healthcare. They analyze vast amounts of health data to help practices gain insights into patient trends, treatment outcomes, and operational efficiency. 

Types of IT Solutions

While the healthcare IT landscape is broad, the solutions can generally be categorized into a few key types. The first is Patient Management Systems.

These systems help streamline the administrative aspects of running a medical practice such as scheduling, billing, and patient communication. They reduce administrative burdens and improve patient satisfaction.

Clinical Systems

These include EHRs and clinical decision support systems. They assist healthcare providers in diagnosing and treating patients more effectively.

Communication Tools

This category includes internal communication systems for staff and patient-facing platforms. This includes patient portals, which enhance communication between patients and healthcare providers.

Security and Compliance Tools

With the increasing amount of sensitive data being handled, robust security solutions are critical. These tools protect against data breaches and ensure compliance with healthcare regulations.

How to Choose the Right Healthcare IT Solutions

Selecting the right healthcare IT solutions for your practice involves more than just considering the cost. It’s important to think about several factors that will ensure the technology meets your specific needs and adds real value to your practice.

First, consider the scalability of the solutions. As your practice grows, the technology should be able to grow with you.

It should handle an increased load without becoming obsolete. This means looking for systems that offer upgrades and can integrate new features as needed.

Support and customer service are also important. You’ll want to choose a vendor that provides reliable support. Quick and effective help can make a big difference, especially during the initial stages of implementing a new system or when you encounter technical issues.

Integration capabilities are another key factor. The new technology should work well with your existing systems. This compatibility reduces disruptions and helps maintain workflow efficiency. It ensures that data can be shared seamlessly across different platforms, which is essential for accurate and timely access to patient information.

Evaluating Healthcare IT Consulting Services

When evaluating potential healthcare IT consulting services, it’s important to assess their expertise and track record. Look for consultants who have experience with practices similar to yours. They should be able to provide references or case examples where they have successfully implemented solutions.

Communication skills are also vital. The right consultant should be able to explain complex technical details in simple terms. They should make you feel comfortable with the processes involved and be transparent about what each step entails.

Also, consider the consultant’s approach to privacy and security. They should have a strong understanding of healthcare regulations and how to comply with them. This is vital for protecting patient information and avoiding legal problems.

Choosing the Best Fit for Your Practice

To find the best fit for your practice, start by outlining your main challenges and what you hope to achieve with new technology. Use this as a guide to discuss potential solutions with consultants. They should offer insights into how different technologies can address your needs and help streamline your operations.

Implementing IT Solutions in Your Practice

Implementing new IT solutions in a healthcare practice is a process that requires careful planning and execution. The first step is to develop a clear implementation plan.

This plan should outline the key stages of the process, from initial setup to full integration into daily operations. It’s important to set realistic timelines and allocate sufficient resources, including staff time and training.

Training is a critical component of successful implementation. Staff must be comfortable and proficient with the new systems to leverage their full potential.

It involves not only learning how to use the software but also understanding how it fits into their workflow. Effective training programs are often tailored to the specific needs of the staff and include ongoing support as they adapt to the new tools.

The Role of IT Consultants in Ensuring Smooth Integration

IT consultants play an indispensable role in the smooth integration of new technology. They bring expertise in system setup, data migration, and problem-solving. Their experience can prevent common pitfalls that practices might encounter if they attempt the process on their own.

Consultants also help maintain continuity of care during the transition. They manage the technical aspects of the integration, allowing medical staff to focus on patient care. This support is crucial in minimizing disruptions to the practice and reducing the stress that can come with technological changes.

Training of Staff

Beyond initial training, continuous education and support are essential. As systems update and new features become available, staff will need ongoing training to stay current.

Consultants often offer these training sessions as part of their services, ensuring that practices can continue to use their IT solutions effectively over time. Effective training also includes preparing staff to handle potential system failures or downtimes.

Having a well-informed team that knows what to do in case of technical issues is vital for maintaining the stability and security of patient data.

Better Healthcare Through Consulting

Healthcare IT consulting services are invaluable for modernizing practices and enhancing patient care. By carefully selecting and effectively implementing the right technologies, practice owners can ensure their investments improve efficiency and meet the evolving needs of both their staff and patients.

Terminal B is a national IT services firm based out of Texas. We offer you a single-vendor solution for extracting better performance from your technology. We bring over 15 years of experience delivering IT solutions that have the power to streamline your operations, facilitate your regulatory compliance, and ultimately boost your bottom line.

Get in touch today to find out how we can help you!


Healthcare It Consulting

From Implementation to Optimization: How Healthcare IT Consulting Can Transform Your Practice

Healthcare IT consulting can be a crucial solution when you’re aiming to harness the potential of your IT. Healthcare IT solutions can take a structured approach to ensure a smooth transition from the start and unlock the powers of your system.

Transitioning to new technology can be overwhelming. A structured approach tackles the implementation hurdles head-on. It offers a clear roadmap, mitigating the risk of unexpected setbacks and ensuring a smooth integration process.

It also zeroes in on optimizing for the most benefit. Simply installing a cloud system isn’t enough. A structured approach customizes the system to suit your needs, amplifying its effectiveness.

Above all, it secures long-term success. You can have the flexibility and adaptability required to refine your cloud system. This ensures it remains a valuable asset for your practice well into the future.

Let’s dive deeper into the various phases of this structured approach to healthcare IT consulting. Find out what successful healthcare IT consulting for your practice should involve. 

Planning and Preparation for Health Care IT Consulting

Before introducing new IT solutions, ensure they align with your needs and goals. Planning healthcare IT consulting sets the stage for success. It clearly defines your objectives and pinpoints potential challenges.

Remember, your IT solution should support your mission and contribute to your success. 

Planning enables you to allocate your resources efficiently-budget, time, or personnel. You can assess your project’s requirements and strategically use your resources. This prevents resource wastage and helps you maintain project timelines and budgets.

Most importantly, planning provides you with a roadmap for executing your project. It outlines the step-by-step approach, including timelines, milestones, and deliverables. This offers clarity and direction to all parties, guiding you through the process. 

Conducting Needs Assessment

A comprehensive needs assessment is the first step when outsourcing healthcare IT services. This crucial evaluation acts as a foundational pillar upon which the success of your entire IT project hinges.

Consider a needs assessment as an in-depth examination of your practice’s IT infrastructure. It’s like a thorough medical evaluation. It provides a clear picture of your current technological health.

A needs assessment identifies existing issues within your IT infrastructure. It delves deep into your systems, uncovering inefficiencies, vulnerabilities, and areas for improvement. Once you pinpoint these issues early on, you can address them and prevent IT complications.

Your practice has unique IT needs. So, a needs assessment considers your practice’s specific requirements and objectives. It examines your practice size, specialty, workflow processes, and compliance requirements. This helps tailor IT solutions that align with your goals and support your operations.

Setting SMART Healthcare IT Consulting Goals

SMART goals offer a precise roadmap to envision the impact of outsourcing IT services to managed services. These goals guarantee you can target, quantify, and tailor your solutions to meet your requirements. 

SMART goals are specific, measurable, attainable, relevant, and time-bound. These goals provide a framework for success in your IT solutions project. Examples of SMART goals for your project may include:

  • Migrate 90% of on-premises servers to the cloud within the next 12 months
  • Reduce IT infrastructure costs by 20% through cloud optimization within six months
  • Train 100% of IT staff on cloud security best practices by the end of the quarter
  • Enhance data accessibility after implementing a cloud-based electronic health record (EHR) system
  • Achieve full implementation of cloud-based disaster recovery solutions within the next three months

Aligning Solutions with Healthcare IT Consulting

Once you diagnose the needs and goals, you can lay the groundwork for developing a comprehensive IT plan. You now understand the specific solutions for addressing your practice’s requirements.

As you explore available IT solutions, it is crucial to focus on healthcare IT solutions. These specialized solutions address healthcare settings’ unique challenges and requirements. This can ensure seamless integration and optimal performance within your practice.

Healthcare IT consulting allows for a thorough assessment of the selected IT solutions. Your consultant checks for compatibility, scalability, and long-term viability. It provides invaluable insights that can inform your decision-making process.

Implementing Healthcare IT Solutions

Implementing healthcare IT solutions is one of the most challenging stages in the process. Your IT team can encounter many hurdles at this stage, thus the need for consulting IT services. 

For example, new technology can disrupt existing workflows and staff routines. Overcoming resistance and ensuring user adoption requires a well-defined change management strategy. This involves effective communication, comprehensive training, and addressing staff concerns throughout the transition.

Consulting healthcare IT services ensures implementation, allowing for smoother navigation through these challenges. Here’s how:

Offering Custom Healthcare IT Services

Your needs assessment is a blueprint for designing and implementing your clinic’s IT systems. The findings from this assessment inform the creation of bespoke solutions for your clinic. 

IT consultants collaborate with your IT team to create a tailored solution for your firm. They must ensure the implemented systems integrate with your existing infrastructure. 

Healthcare IT consultants have vast experience and expertise in delivering customized solutions. They guide you through the implementation process. They provide invaluable insights and best practices to overcome potential hurdles effectively.

With IT consulting support, you can confidently deploy IT solutions. You can ensure they meet and exceed your expectations, enhancing efficiency and patient care.

Providing Seamless Data Migration

Data plays a pivotal role in the healthcare industry. Healthcare systems rely on extensive data analysis capabilities to improve patient care, And data-driven approaches allow healthcare providers to deliver more efficient services. 

Effective data management determines the success of implementing and adopting new systems. A critical aspect that defines this success is data safety during migration. You want to ensure you preserve its integrity.

Data migration is more about safeguarding the sensitive patient data entrusted to you. Thus, reinforcing healthcare IT security measures is essential throughout data management. If you focus on data integrity, you can meet regulations and protect patient privacy.

Implementing Security and Privacy Measures

Healthcare IT consulting does not only provide the expertise for safe data migration. Their role extends to ensuring you have robust security and measures.

Security and privacy settings focus on limiting access or breach. This breach can be internal or external. Sometimes, only a few staff members have authorized access to specific information.

Stringent security measures are crucial to prevent access and enhance privacy. This is to protect patient data and ensure compliance with HIPAA regulations. Healthcare IT security measures such as encryption, access controls, and regular audits can help. 

Advising on System Integration

Deploying new systems in healthcare settings often presents a significant challenge: integration issues. Not all healthcare IT solutions integrate with existing systems. This can lead to compatibility issues and disruptions in workflow.

The suitability of IT solutions for a particular practice can vary significantly. A one-size-fits-all approach to IT may not address each practice’s needs and challenges.

For instance, a rural clinic may have different needs than a large urban hospital network. Sure, both organizations may need EHR systems. Yet, the features and functionalities needed to support their respective workflows may differ. 

Healthcare IT consulting services are crucial in guiding organizations through selecting new systems. Consultants leverage their expertise to check solutions and recommend the most suitable options.

Offering User Training & Support

Introducing a new system often brings temporary disruptions to daily operations. Staff sometimes go through a learning curve to adapt to new processes. Offering adequate training and support during this period ensures a smooth transition.

Healthcare IT consulting services recommend comprehensive training programs for staff. Training can cover the system’s features, functionalities, and best practices. 

IT consultants also help create a support system to address user concerns and troubleshoot issues. This support system may include help desks, ticketing systems, and online user resources.

During training and support sessions, consultants emphasize the importance of healthcare IT security. Staff learns about security best practices, including data protection, password management, and identifying threats. This way, your organization can prevent data breaches and safeguard patient information.

Remember, training and support are not limited to the initial implementation phase. Consultants provide ongoing support to address evolving user needs and system updates. Continuous education ensures that staff remain proficient and stay updated on security protocols.

How Healthcare IT Consulting Services Can Optimize Your Systems

Healthcare IT consulting services are steadfast companions throughout your technological journey. Their commitment and expertise offer invaluable support to keep your systems efficient.

In this partnership role, consultants forge a collaborative relationship with your organization. They can take their time to understand your challenges and objectives. This allows them to provide insights and solutions that align with your needs.

Monitoring in Healthcare IT Solutions

Healthcare IT consultants take on the role of proactive advisors. They watch industry trends, technological advancements, and regulatory changes. This approach can allow them to stay ahead of the curve and provide strategic tips.

Improvement of your systems may expose your organization to new security vulnerabilities. Healthcare IT security services must remain updated to provide effective support. IT consultants can test new systems to identify potential impact on your systems.

Based on their monitoring, healthcare IT consultants provide foresight to optimize your systems. They can suggest upgrades to existing technologies. Or they can put in place new solutions and enhance cybersecurity measures. 

Allowing for Flexibility and Agility in Healthcare IT Services

Healthcare IT services must be flexible and agile to meet your practice’s needs. Flexibility allows for adapting implemented solutions based on ongoing feedback and changing needs. 

The role of IT consulting is also to gather feedback from end-users and stakeholders. Then, they can incorporate suggestions for improvements and enhancements into the existing systems. This approach ensures that IT solutions remain aligned with your goals.

As healthcare technology changes, existing systems become redundant. Constant evaluation helps identify new solutions to keep your clinic ahead of the pack. Your consulting firm stays informed on industry trends, ensuring they provide helpful insights in time.

Agility in healthcare IT also enables you to respond quickly to unforeseen circumstances. Changes can occur due to unexpected technical issues or shifts in patient care protocols. Agile consultants can assess the situation and change your IT strategy to stop disruptions. 

Flexible healthcare IT services accommodate the scalability and expansion needs of healthcare organizations. As your practices grow or evolve, consultants can seamlessly scale IT infrastructure. They can add new functionalities or integrate more systems to support increased demand.

Flexibility and agility encourage a culture of continuous improvement within healthcare organizations. Consultants encourage experimentation, innovation, and the exploration of new technologies. This way, they drive ongoing enhancements and optimizations in IT systems and processes.

Prioritization and Decision Making

Decision-making approaches determine the efficiency and success of healthcare IT solutions. Each firm has unique decision-makers whose skills significantly influence the practice’s direction. 

Relying solely on internal expertise may hinder innovation and system enhancements. Organizations risk stagnating in their IT strategy. Consulting brings fresh and different perspectives to provide novel insights.

This shows that health IT consulting plays a significant role in informed decision-making. Healthcare IT consulting brings extensive expertise and experience. This allows you to avoid conventional thinking and guide your organization toward innovation. 

Quantifying ROI (Return on Investment)

Assessing the ROI of healthcare IT solutions is crucial for understanding their impact. This analysis guides resource allocation and reveals the financial benefits of technology efforts.

Consultants may analyze costs, including hardware, software licenses, implementation, training, and ongoing support. They also assess benefits such as efficiency, productivity, patient outcomes, and revenue improvements.

The Value of a Smart Healthcare IT Consulting Approach

Moving from implementing to optimizing healthcare IT solutions needs careful planning. Healthcare IT consulting services offer tailored solutions and ongoing support to ensure success. These solutions make installing, adapting, and adopting new systems easier.

Using a structured approach can make a big difference. It can mean using IT consulting services to ensure the process leads to success. Remember, it’s an investment that has to pay off for your business.

Partner with us to leverage technology, boost efficiency, and enhance patient care. Schedule a consultation now to kickstart your journey towards transforming your practice. Transform your practice with advanced healthcare IT solutions.

Healthcare It Security

Common Signs Your Practice Needs Better Healthcare IT Security

When the security of patient information is compromised, the consequences can ripple through the healthcare industry, affecting more than just data integrity. Healthcare IT security isn’t merely a technical issue. It’s a patient safety and trust matter.

Picture a bustling clinic where every patient record, every diagnosis, and every treatment plan hinges on the confidentiality and integrity of the IT systems safeguarding them. Now, imagine the chaos when these defenses falter. This scenario isn’t just hypothetical. It’s a looming risk for any practice lacking robust healthcare IT security measures.

Here, we’ll explore the unmistakable signs that your practice may be at risk and why addressing these vulnerabilities is crucial for the protection of your patients and the longevity of your healthcare practice. Stay with us to understand how enhancing your IT security can transform patient care and operational stability.

Frequent System Downtime or Slow Performance

When a healthcare practice experiences frequent system downtime or slow performance, it’s often a red flag signaling deeper issues within the IT infrastructure. These interruptions are not just minor inconveniences. They can be symptoms of underlying cybersecurity threats that actively work to disrupt operations and compromise patient data.

Consider, for example, a clinic where electronic health records (EHR) systems slow down significantly. This slowdown can delay patient care and lead to longer wait times and potentially critical delays in emergencies.

In some instances, hospitals have had to revert to paper records during system outages. This is a step that not only slows down operations but also increases the risk of data errors.

A cybersecurity consultant can play a crucial role in:

  • Diagnosing the issues
  • Identifying the source of the slowdowns
  • Implementing solutions to mitigate the risks and enhance system performance

Their expertise ensures that the practice’s IT systems are robust, responsive, and secure to support a seamless healthcare delivery experience.

Staff Unaware of Basic Security Practices

A significant vulnerability in any healthcare IT security framework is the staff’s lack of awareness regarding basic security practices. Without a foundational understanding of cybersecurity principles, employees can inadvertently become the weakest link in the security chain. They could expose the practice to data breaches and compliance violations.

IT consulting firms often highlight the importance of regular and comprehensive training programs to equip staff with the knowledge needed to recognize and avoid potential security threats. For instance, a common oversight such as clicking on a phishing email can open the door to cybercriminals. It could allow them to access sensitive patient information.

Recent studies have shown that human error accounts for a significant percentage of data breaches in healthcare settings. This underscores the need for ongoing education on cybersecurity best practices.

Healthcare practices can significantly reduce their vulnerability to cyber attacks by:

  • Fostering a culture of security awareness
  • Providing regular training session
  • Implementing strong access management
  • Secure configuration of medical devices
  • Dividing the network into separate segments

Engaging staff in simple, yet effective security measures can transform them from potential security risks to informed defenders of the practice’s digital assets. These can include how to recognize suspicious emails, using strong passwords, and understanding the importance of secure patient data handling.

Lack of Regular Security Assessments

One of the critical steps in maintaining a secure healthcare environment is conducting regular security assessments. These assessments help identify vulnerabilities in the system that could potentially be exploited by cyber attackers.

Without these regular check-ups, it’s like driving a car for years without ever taking it to the mechanic for a tune-up. Sooner or later, you’re bound to run into problems.

Regular security assessments, performed by skilled IT firms, act as a preventive measure. They ensure that the IT infrastructure remains robust against evolving cyber threats.

These assessments provide a detailed analysis of the practice’s cybersecurity posture by identifying weaknesses and recommending necessary enhancements. For example, a common finding in these assessments is outdated software that hasn’t been patched to fix known vulnerabilities. This can leave the door open for attackers.

Inadequate Access Controls

Inadequate access controls are a significant security risk for any healthcare practice. Imagine a scenario where every employee, from doctors to administrative staff, has the same level of access to patient records. This lack of role-based access controls is like leaving the front door unlocked, inviting unnecessary risk.

Healthcare practices must implement strict access controls that ensure only authorized personnel have access to sensitive patient information. This approach minimizes the risk of internal data breaches and ensures compliance with privacy regulations.

IT firms specializing in healthcare IT security often recommend implementing role-based access control (RBAC) systems. These systems allow practices to define specific access rights for different user roles. This ensures that individuals can only access the information necessary for their job functions.

For instance, while a doctor might need complete access to patient health records, a receptionist might only need access to contact information. By enforcing adequate access controls, healthcare practices can protect patient information from unauthorized access and significantly enhance their overall security posture.

Outdated Software and Hardware

In the world of healthcare, keeping software and hardware current is more than just an IT task. It’s a critical layer of protection for patient data.

When practices use outdated technology, they’re essentially leaving the back door open for cybercriminals. This vulnerability can lead to unauthorized access to sensitive information, disrupting patient care and trust.

Software companies regularly release updates to address security flaws. Ignoring these updates can expose healthcare practices to cyberattacks targeting these known weaknesses.

Consider, for example, an outdated electronic health records system. Such a system might have vulnerabilities that hackers can easily exploit to steal patient information.

Similarly, outdated hardware can be a liability. Older equipment may lack the capabilities to run the latest security software or support secure data encryption. This makes it easier for attackers to breach.

The impact of neglecting these updates can be extensive, from the loss of critical patient data to the costly downtime needed to recover from attacks. Moreover, failing to adhere to cybersecurity standards can result in hefty fines and damage to the practice’s reputation.

To safeguard against these risks, healthcare practices need to implement a schedule for regularly updating their software and hardware. This proactive approach ensures that all systems are equipped with the latest security features and keeps patient data secure and the practice’s operations smooth.

No Clear Incident Response Plan

Having a clear and practiced incident response plan is vital for healthcare cybersecurity. Without a plan, a practice is like a ship without a lifeboat, ill-prepared for emergencies.

An incident response plan outlines the steps to take immediately after discovering a security breach. It includes:

  • How to contain the breach
  • How to assess its impact
  • How to notify affected patients and authorities as required

For example, a ransomware attack locking access to patient records demands swift action to restore services and protect data from further damage. Practices with a prepared response plan can significantly reduce the impact of such attacks which minimizes downtime and financial losses.

Moreover, a well-communicated plan ensures that staff know their roles during an incident to facilitate a coordinated and efficient response. Developing and regularly updating an incident response plan is a cornerstone of effective healthcare cybersecurity. It ensures practices are ready to handle security incidents and quickly recover from them.

Compliance Gaps with HIPAA and Other Regulations

Ensuring compliance with HIPAA and other regulations is a cornerstone of healthcare cybersecurity. These laws are designed to protect patient privacy and ensure the security of health information.

When healthcare practices have gaps in their compliance, they’re not just risking patient data. They’re also exposing themselves to legal and financial penalties that can severely impact their operations.

For instance, failure to adequately protect patient information can lead to substantial fines from regulatory bodies. Not to mention the loss of patient trust and potential legal action from affected individuals.

A common compliance gap occurs when practices do not conduct risk assessments regularly or fail to update their policies and procedures in line with evolving regulations and threats. Another example is the inadequate training of staff on HIPAA requirements. This can lead to accidental breaches of patient confidentiality.

These oversights can result in hefty fines and corrective action plans that demand significant time and resources to address.

Closing these compliance gaps requires a proactive approach, including:

  • Regular reviews of policies
  • Ongoing staff training
  • The implementation of robust security measures

Addressing compliance is not a one-time task but an ongoing process that keeps pace with both technological advancements and regulatory changes. Ensuring HIPAA cybersecurity compliance protects not only the patients and their data but also the practice from potential regulatory scrutiny and penalties.

Signs of Phishing Attacks or Other Security Breaches

Phishing attacks and other security breaches are serious threats to healthcare practices. They put patient information and practice reputation at risk. Recognizing the signs of these attacks is crucial for preventing or mitigating their impact.

Phishing attacks are where attackers pose as legitimate entities to trick individuals into providing sensitive information. These often manifest through suspicious emails. The emails might contain unusual requests, such as:

  • Asking for passwords
  • Clicking on links that lead to fake websites designed to steal login credentials
  • Requests to share access
  • Requesting to open or download an attachment that could contain malware or ransomware

One telltale sign of a phishing attempt is the presence of misspelled words or poor grammar in email communications. Professional organizations typically do not have these.

Another red flag is the urgency or threat in the message, pressuring the recipient to act quickly to avoid some negative consequence. For example, an email might claim that an account will be closed unless the recipient confirms their personal information immediately.

Security breaches can also show themselves through unexpected software behavior, such as:

  • Sudden slowdowns
  • Crashes
  • Unsolicited pop-up windows
  • Unexpected software installations
  • Unusual network traffic
  • Changed files or file permissions

These signs can indicate that malware has been installed on the system, often through a successful phishing attack. Additionally, unauthorized access to patient records or alerts from security systems about unauthorized login attempts can signal a breach.

Lack of a Comprehensive Healthcare IT Security Strategy

A comprehensive IT security strategy is essential for protecting healthcare practices from cyber threats and ensuring the confidentiality, integrity, and availability of patient data. Without a strategic approach to IT security, practices may find themselves patching holes reactively rather than preventing breaches proactively.

A complete strategy encompasses not just the technology itself but also policies, procedures, and training that together create a robust defense.

For instance, a healthcare practice might have the latest antivirus software and firewalls, but without regular staff training on phishing attack prevention, the practice remains vulnerable. Similarly, if policies for managing and responding to incidents are not clearly defined and communicated, the practice’s response to an attack could be delayed or ineffective. This could lead to greater damage.

A strategic approach also involves regular risk assessments to identify and address potential vulnerabilities before they can be exploited. This might include:

  • Evaluating the security of third-party vendors
  • Updating access controls as staff roles change
  • Encrypting data in transit and at rest
  • Regular software patch management

Without this ongoing assessment and adjustment, practices risk overlooking new threats that emerge as technology evolves.

Creating and maintaining a comprehensive IT security strategy requires expertise and continuous effort. It’s about understanding the specific risks your practice faces and tailoring measures to mitigate those risks effectively.

It ensures that all components of your practice’s IT ecosystem work together seamlessly to protect against threats, rather than operating in silos with potential gaps in protection.

Secure Your Practice’s Future Today

Recognizing the signs that your healthcare practice needs better IT security is the first step towards safeguarding patient information and ensuring compliance with regulatory standards.

Terminal B stands at the forefront of providing comprehensive healthcare IT security solutions. With our deep industry expertise and commitment to creating secure, efficient IT ecosystems, we empower healthcare providers to focus on what they do best: caring for patients.

If these insights have highlighted areas for improvement within your practice, don’t wait. Contact Terminal B today and book a strategy session to secure your practice’s future.

Driving Business Success Through Strategic IT Management: A Conversation with Terminal B CEO Greg Bibeau

Repost from

In this SafetyDetectives interview with Greg Bibeau, Founder and CEO of Terminal B, we explore his extensive background in technology and Terminal B’s evolution into a leading Microsoft Direct Cloud Services Partner. Terminal B simplifies IT management through Skytivity TM Managed IT Services, emphasizing risk anticipation and reduction to ensure operational stability. Bibeau discusses the critical role of IT consulting in aligning technology with long-term goals and shares strategies for businesses to leverage Azure Cloud effectively. He highlights the importance of careful planning and staying updated on technology advances to contain costs while maintaining productivity.

Can you tell us a bit about yourself and your role at Terminal B?

As the Founder and CEO of Terminal B, I’ve been involved in technology since the early days of mass adoption in the late 90’s. He has worked with hundreds of organizations that were early adopters of emerging technologies. Seeing first-hand the impact IT solutions had on productivity when applied appropriately, I founded Terminal B in 2004 to fill the widespread needs of small businesses across various industries. Driven by the principle of always doing what is necessary for the client’s success, Terminal B was one of the earliest adopters of what would eventually become Microsoft 365 and Microsoft Azure.

With more than 30 years of experience assisting firms navigate technology, I have grown Terminal B into one of fewer than 50 Microsoft Direct Cloud Services Partners in the United States and has been nationally recognized by his Managed Services peers for our achievements.

Could you provide a brief overview of Terminal B and its core services?

As a Managed Services Provider, Terminal B’s primary focus is on simplifying the burden of IT management and support with our exclusive SkytivityTM Managed IT Services. Our fully managed offering includes industry-leading tools, security, helpdesk, system administration, and proven processes to enhance IT service delivery in any organization. Terminal B also offers SkytivityTM Co-managed IT Services, tailored to fill gaps that may exist and bolster the capabilities of overburdened IT staff.

Firms rely on Terminal B’s proven methodology, D.E.S.I.R.E.D. Outcomes, increase productivity and reduce risk. We are the trusted IT partner in highly regulated industries such as banking, healthcare, biotech, and manufacturing and many of our clients align with NIST, ITAR, HITECH, GMP, or HIPAA.

Terminal B is one of the largest Microsoft Direct Cloud Services Partners in the State of Texas; our experience with Microsoft 365 and Microsoft Azure runs deep. Our Professional services include the strategy, project management, and technical experience necessary to ensure work gets completed on time and on budget.

What are some general strategies to ensure stability in operations?

Our primary strategy for ensuring stability in IT operations is the anticipation and reduction of risk. Crossing your fingers isn’t a strategy. Not dissimilar from fire drills, the exercise of simulating events that can destabilize operations can greatly assist during anticipated, and unanticipated, disruptive events. This same philosophy should be applied to cyber security.

Cyber breaches are a major source of operation disruptions and can be both costly and embarrassing. Businesses always need to strike a balance between security, accessibility, and budget and it all starts with awareness. Employees often don’t realize that they are not a target of hacking, but instead that they can serve as a weak link in a chain leading to even greater privileged information. Communicated and reinforced expectations through training and processes leave nothing to chance.

Other strategies we find to be effective are consistently seeking feedback from all stakeholders and actively tracking issues when they happen to prevent recurrences.

How does effective IT consulting assist businesses in aligning their technology with their long-term goals?

Firms that fail to consider the impact of technology on their long-term goals do so at great risk. The right underlying technology can help transform business and accelerate growth. However, the wrong tactical decision can have unexpected and costly consequences. The better your Managed Services Provider knows your business; the better outcomes can be expected.

Viewing technology as a necessary overhead rather than an investment is akin to swimming upstream. This perception, usually the default disposition, misses the opportunities technology can unlock. Large language models such as ChatGPT are quickly being adopted by the largest organizations, and anyone who has used it can see why. AI can significantly improve productivity, but it also can pose organizational risks. Working with a technology team that is consistently exposed to the technology landscape and a team that understands your business vision maximizes your return on your technology investments. IT professionals can provide a balanced, yet focused, approach to technology initiatives and save a lot of wasted time, money, and energy.

How do businesses typically adapt their existing infrastructure to leverage the capabilities of Azure Cloud?

Most firms have a small taste of the benefits the cloud provides through email services like Microsoft 365. We all use services like Netflix, iCloud, and online banking without even realizing they are in the Cloud. These days, Cloud services must be contemplated anytime new hardware and/ or services are considered.

Adopting cloud services results in improved security, increased productivity, lower risk, and reduced costs. Additionally, cloud services provide built-in redundancy and scalability that simply aren’t available with, what we refer to as, single point and time resources. Need more storage? Need more RAM? Processors, etc? In the Cloud, resource adjustments can all be done quickly on the fly with virtually no impact on services. To enjoy the same flexibility with purchased hardware, you must massively overcommit on resource capacity without any evidence it will be needed. When buying equipment there are just two outcomes; you either buy more resources than you need, or you don’t buy enough. Put simply, the Cloud allows firms to consume exactly the resources they need when they need it.

The adoption and use of Cloud services like Microsoft Azure can be vast and overwhelming to consider, but Terminal B has been assisting our clients during that inflection point and beyond since 2010. Whether provisioning Cloud services for the first time or optimizing existing Cloud tenancies, our clients rest easy knowing Terminal B streamlines their Cloud utilization with an eye toward security and cost control. In our experience partners often introduce Cloud services with small services such as backup and recovery solutions, expanding workloads, testing a new application, or Azure Virtual Desktops (AVD) but when firms begin to realize the power of the Cloud, the sky is the limit.

Can you share some general strategies for containing costs while maintaining high productivity levels in an IT environment?

The primary way to contain costs is through careful planning. Time and time again we have seen our clients save money in both hard costs and productivity by committing to plan. All workstations, for example, should be on a regular replacement schedule. Continued use of hardware and software past their useful life poses both security risks and costly downtime when they fail. A proactive approach to technology, in conjunction with the guidance of IT professionals, reduces surprises and, therefore, risks and costs.

In addition to planning, keeping up to date on industry-specific technology advances ensures you never have to play catch up. Firms don’t need to adopt cutting-edge technology to leverage technology effectively, but they absolutely should look to keep pace with their industry so that they don’t get passed by. The right Technology Service Provider can help to make that happen.

Shauli Zacks

About the Author

Shauli Zacks is a tech enthusiast who has reviewed and compared hundreds of programs in multiple niches, including cybersecurity, office and productivity tools, and parental control apps. He enjoys researching and understanding what features are important to the people using these tools.

Virtual Workspace

Creating a Virtual Workspace: Benefits of a Virtual Desktop

The traditional office has radically transformed in our modern era where change is the only constant. Picture your workspace, not as a physical room, but as a realm without boundaries, accessible from anywhere, at any time. This is no futuristic fantasy; it’s the reality of the virtual workspace. A place where virtual desktops reign supreme, redefining what it means to be at work.

The concept of a virtual desktop is simple yet revolutionary. It’s your entire workstation, encapsulated within the digital realm, accessible through any device.

The virtual desktop infrastructure is not just a component of this new era; it’s the backbone, ensuring seamless, secure, and efficient operations. With virtual desktop software, the limitations of traditional computing dissolve, leaving behind a landscape ripe with possibilities. This remarkable shift is not a mere convenience; it’s a game-changer for businesses and individuals alike.

In this article, we delve deep into the heart of this digital revolution, exploring how virtual desktop hosting and remote infrastructure are reimagining our approach to work. Welcome to the era of the virtual workspace, where your desk is as limitless as your imagination. Read on to learn more.

The Rise of Virtual Desktops: A Game Changer

The emergence of virtual desktops is not just a passing trend; it marks a significant shift in the way businesses operate. Think of a traditional office-its physical limitations, the necessity of being physically present to access work files or applications.

Now, erase those boundaries. Virtual desktop infrastructure (VDI) makes this possible, transforming every aspect of workplace technology.

It centralizes data and operations, making them accessible from anywhere in the world. This is not merely about convenience; it’s about redefining efficiency.

Virtual desktop software, the driving force behind this revolution, offers a personalized desktop environment from any device. This flexibility is not just impressive; it’s transformative.

Boost Productivity in Unprecedented Ways

Businesses are no longer shackled by their physical infrastructure. They’re free to explore new markets, adopt flexible working arrangements, and boost productivity in unprecedented ways.

Moreover, the role of virtual desktop hosting in this paradigm shift cannot be overstated. It offers a centralized, secure, and efficient solution for data storage and access.

Imagine the peace of mind knowing that your company’s data is stored safely, immune to the risks associated with physical hardware. This setup not only enhances security but also brings down operational costs.

The beauty of this technology lies in its simplicity and its profound impact. By adopting virtual desktops, companies are not only staying ahead in the technology game; they’re also fostering a more dynamic, inclusive, and forward-thinking workplace culture. The future is here, and it resides within the realm of virtual desktops.

Remote Infrastructure: Breaking Physical Boundaries

The true power of virtual desktops lies in their remarkable ability to dissolve physical barriers. Imagine a workspace that transcends geographical limits, where your office is wherever you choose it to be.

This is the reality fostered by remote infrastructure, a pivotal aspect of virtual desktop technology. It enables employees to connect to their work environment from any location; be it their home, a local café, or halfway across the world. This level of flexibility is not just a perk; it’s a revolution in work-life balance and global collaboration.

Remote access changes everything. It allows businesses to tap into global talent pools without the constraints of physical proximity. This opens up a world of possibilities for diversifying teams and perspectives, enriching the business in ways that a traditional office setup never could.

Empowered Employees

It’s a shift that empowers employees, giving them the freedom to work in environments that suit their lifestyles and preferences. It leads to enhanced job satisfaction and productivity.

Moreover, the agility provided by remote infrastructure is invaluable in today’s fast-paced business world. Companies can respond quickly to market changes and opportunities, unhindered by the logistical challenges of a physical workspace. This agility is crucial for staying competitive and innovative.

Ultimately, remote infrastructure is not just about working from different locations; it’s about reimagining the workplace in a global context. It’s a testament to how technology can bring us closer together, even as we work apart.

The future of work is not just about being online. It’s about being connected in more meaningful and productive ways, no matter where we are.

Virtual Desktop Hosting

At the heart of the virtual desktop revolution lies the concept of virtual desktop hosting, a technological marvel that redefines data management and security. Centralization is key here.

Imagine all your business data and applications stored not on local devices, but on remote servers, accessible from anywhere, yet tightly secured. This is not just a shift in storage; it’s a leap towards unparalleled efficiency and security.

The beauty of virtual desktop hosting lies in its simplicity and power. By hosting desktop environments on remote servers, businesses minimize the risks associated with physical hardware, such as damage or theft.

This approach significantly reduces the likelihood of data loss, ensuring that sensitive information remains safe in a controlled, secure environment. Moreover, the cost savings are substantial. The need for maintaining and upgrading individual workstations is drastically reduced, cutting down on both hardware expenses and IT labor costs.

Streamlining Operations

But it’s not just about saving money. It’s about streamlining operations. With centralized control, IT teams can manage updates, security patches, and maintenance more effectively and uniformly across the entire organization. This leads to a more consistent and secure IT environment, enhancing productivity and reducing downtime.

Furthermore, virtual desktop hosting is a boon for remote workforces. It enables seamless access to work environments from any device, ensuring that employees always have the tools they need, no matter where they are. This flexibility is crucial in today’s dynamic business landscape, where the ability to adapt and respond quickly can make all the difference.

In essence, a virtual desktop like Microsoft Azure Virtual Desktop (AVD) is more than just a technology solution; it’s a strategic move towards a more agile, secure, and efficient business model. It’s an investment in the future, positioning companies to thrive in an ever-changing digital world.

The Benefits: From Cost Savings to Enhanced Productivity

The transition to a virtual desktop framework unfolds a myriad of benefits that extend far beyond traditional computing constraints. First and foremost, cost savings.

Shifting to virtual desktops significantly reduces the need for expensive hardware upgrades and maintenance. Businesses can economize on IT expenditures while still providing top-tier technology solutions to their employees.

But it’s not just about saving money. It’s about boosting productivity.

Virtual desktops allow employees to access their work environment seamlessly, whether they’re in the office, at home, or on the move. This flexibility ensures that work doesn’t halt when they’re away from the office. They remain plugged into their workplace ecosystem, ready to respond and engage as if they were at their desks.

Moreover, virtual desktops such as Microsoft Azure Virtual Desktop (AVD) facilitate a more dynamic work culture. Collaboration becomes easier and more effective when team members can access shared resources and applications in real-time, irrespective of their physical location. This leads to a more connected and efficient workforce, capable of tackling projects with greater agility and creativity.

Additionally, the adaptability of virtual desktops is a boon for businesses undergoing growth or structural changes. As companies evolve, their IT infrastructure can effortlessly scale to meet new demands without the need for extensive physical upgrades. This scalability is vital for businesses aiming to stay agile and responsive in a fast-paced market.

Lastly, the environmental impact cannot be overlooked. Virtual desktops contribute to a reduction in electronic waste and energy consumption, aligning business operations with eco-friendly practices. This shift not only benefits the planet but also enhances the company’s brand as a responsible and sustainable organization.

So, the benefits of virtual desktops are extensive and impactful. They propel businesses into a new era of efficiency, collaboration, and adaptability, all while aligning with cost-effective and environmentally conscious goals.

Eco-Friendly and Scalable Solutions

Embracing virtual desktops like Microsoft Azure Virtual Desktop (AVD) not only propels businesses into a new era of technological efficiency. It also aligns them with sustainable and future-ready practices. This technology is a key player in the green movement within the digital world.

By reducing the need for physical hardware, companies contribute significantly to lowering electronic waste. Fewer computers mean less electronic disposal. This is a critical step towards a more sustainable planet.

Additionally, virtual desktops lead to lower energy consumption compared to traditional desktop computing. This further solidifies their eco-friendly status.

But sustainability is just one facet of their appeal. Virtual desktops are inherently scalable, a feature crucial for businesses in an ever-evolving market.

Adapting to Changing Environments

As a company grows, its IT needs grow, too. Virtual desktop infrastructure easily adapts to these changing requirements.

It allows for additional resources or users to be added without the complexities and costs of physical infrastructure upgrades. This scalability ensures that companies remain agile and responsive, ready to expand at a moment’s notice.

Moreover, being future-ready means anticipating and adapting to changes swiftly. Virtual desktops provide businesses with the agility to adapt to new technologies and trends as they emerge.

They offer a flexible foundation that can integrate with future advancements in cloud computing and AI. This ensures that the business stays at the forefront of technological innovation.

Thus, virtual desktops are more than just a present-day solution; they’re a long-term strategy. They provide a sustainable, scalable, and adaptable foundation that prepares businesses for the challenges and opportunities of the future.

By investing in virtual desktops, companies are upgrading their technology. But they’re also future-proofing their operations, ensuring they remain competitive and relevant in a rapidly changing digital landscape.

Streamlining IT Operations

Virtual desktops are a game-changer for IT management. They make everything simpler and more efficient. With all your systems and software centralized, updates and maintenance become a breeze.

Imagine updating software on hundreds of computers. Now, with virtual desktops, it’s just one update on a central server. This saves time and reduces the risk of errors.

Security is a big win, too. With everything stored centrally, it’s easier to keep data safe. You don’t have to worry about individual computers getting lost or hacked.

If something goes wrong, fixing it is faster and easier. You’re dealing with one system, not hundreds.

The best part? IT teams can do all of this remotely. They can manage and troubleshoot without being physically present.

This flexibility is crucial, especially when teams are spread out or working from home. It also means smaller companies can manage their IT without a big in-house team.

Enhancing Security

Security is a top priority in today’s digital world, and virtual desktops are a strong ally in this fight. They provide a level of protection that traditional setups can’t match.

With virtual desktops, all sensitive data is stored on secure, remote servers. This means if a laptop or phone is lost or stolen, your data stays safe. It’s not on the device; it’s secure in the cloud.

Access control is another big plus. You can set who gets to access what data. This isn’t just about keeping out hackers.

It’s about making sure only the right employees see sensitive information. It’s easier to manage and control access on a centralized system.

Regular updates and security patches are vital. With virtual desktops, these updates happen centrally and reach everyone. You don’t have to worry about an employee missing an important security update. This keeps your defenses strong against the latest cyber threats.

Unlocking the Potential of Your Business With a Virtual Workspace

The transition to a virtual workspace via virtual desktops is a strategic move for any forward-thinking business. This technology not only streamlines operations and enhances security but also paves the way for a more sustainable, scalable, and efficient work environment.

At Terminal B, we specialize in enhancing the IT infrastructure of industries like construction, science, engineering, and legal. Our 15 years of experience means we deliver streamlined, compliant solutions that boost your bottom line.

With our tailored support, expect a secure and efficient IT ecosystem, reducing costs and simplifying your budget. Ready to elevate your business with expert IT solutions? Contact Terminal B and let’s drive your success together.


Mastering Cybersecurity: Comprehensive Insights for Company Owners 

Welcome to the Bits and Bytes CEO Insights video series, a valuable source of knowledge where industry leaders Mark Schilling, Chris Olson, and Greg Bibeau come together to share in-depth strategies for fortifying your company’s cybersecurity. In this extended discussion, we will explore crucial aspects ranging from foundational practices to advanced measures, offering you a complete guide to navigating the ever-evolving landscape of digital security.

Foundational Security Measures: Building a Solid Base

At the core of any robust cybersecurity strategy lies a foundation of good login hygiene. Mark Schilling, founder and CEO of Shilling IT Managed Services, based out of Valparaiso, Indiana, emphasizes the significance of cultivating this practice. He stresses the need for unique passwords, advocating for the use of password management tools to ensure their effectiveness. In the digital age, where password reuse is a common pitfall, he further recommends the widespread adoption of Multi-Factor Authentication (MFA). To demystify this crucial security layer, Schilling provides clarity on what MFA entails, making it accessible for business owners to implement across their systems.

Adding to this perspective, Chris Olson, IT director of Catalyst IT Managed Services in Sioux Falls, South Dakota, brings attention to role-based access controls. In an era where remote work is increasingly prevalent, understanding and assigning access based on job roles becomes paramount. Olson emphasizes that the principle of least privilege should guide these decisions, ensuring that individuals have access only to the information necessary for their specific roles. As a foundational measure, this practice significantly reduces the attack surface, making it more challenging for unauthorized entities to compromise sensitive data.

Greg Bibeau, founder and CEO of Terminal B in Austin, Texas, introduces an often-overlooked aspect—asset control. The inventory of devices within a business is a cornerstone of security. Maintaining a comprehensive record of all devices connected to the network ensures that potential vulnerabilities are minimized. Bibeau advocates for a proactive approach, urging businesses to routinely update this inventory to reflect changes in their digital ecosystem accurately.

Role of Penetration Testing: Elevating Security Practices

Moving beyond foundational measures, the experts delve into the realm of advanced security considerations, with a spotlight on the role of penetration testing. Mark Schilling suggests a collaborative approach by engaging external firms to conduct security assessments. This external perspective brings a fresh set of eyes to the organization’s security infrastructure, often uncovering vulnerabilities that may be overlooked internally. Schilling underscores the value of these periodic tests, emphasizing that security is not a one-time effort but an ongoing process.

Chris Olson further differentiates between vulnerability testing and penetration testing, shedding light on their distinct purposes. While vulnerability testing focuses on identifying weaknesses in a system, penetration testing takes it a step further by simulating real-world cyberattacks. The proactive nature of continuous vulnerability assessments, as advocated by Olson, becomes evident in preventing security weaknesses from being exploited. By integrating these practices into the cybersecurity strategy, businesses can stay ahead of potential threats and continuously improve their defenses.

Employee Training and Awareness: The  Human Element of Cybersecurity

Greg Bibeau brings forward a critical but sometimes underestimated aspect—employee training. In a landscape where technology evolves rapidly, Bibeau highlights that even the most advanced tools cannot guarantee security if employees are not adequately trained. Basic training on safe computer usage becomes essential, instilling a culture of security within the organization. Beyond the basics, ongoing security awareness training is crucial to keep employees informed about evolving threats and risky behaviors.

Advanced Antivirus vs. EDR: Navigating the Modern Security Landscape

As the discussion progresses, the focus shifts to the evolution of antivirus solutions. Chris Olson clarifies the distinction between traditional antivirus and the newer Endpoint Detection and Response (EDR) solutions. While antivirus primarily relies on a dictionary check for known threats, EDR introduces a more sophisticated approach. By incorporating behavioral analysis and response mechanisms based on predefined playbooks, EDR enhances the organization’s ability to detect and respond to emerging threats effectively.

Incident Response: Strategies When the Unthinkable Happens

The experts unanimously agree on the critical nature of the initial response when confronted with a cybersecurity incident. Prompt communication with both the managed service provider (MSP) and the insurance company is emphasized. Chris stresses the importance of cybersecurity insurance as a fundamental necessity. This insurance covers a spectrum of aspects, from negotiating during a ransomware attack to addressing business interruption and even reputational damage.

Data Protection: Safeguarding Your Digital Assets

A central theme in the conversation is data protection, with a specific focus on the crucial role of backups. Greg underscores the importance of investing in additional backup products for critical data, including emails, OneDrive, and SharePoint. While Microsoft 365 infrastructure is well-backed up, individual emails may not be. Therefore, adopting the “321 methodology” becomes essential—maintaining three copies of data on two separate media types, with one copy stored offsite. This approach, coupled with regular testing of backups, ensures that businesses can rely on their backup systems when urgently needed.

Staying Informed: A Proactive Approach to Cybersecurity

To stay informed about emerging threats, the experts recommend leveraging the resources provided by the Cybersecurity and Infrastructure Security Agency (CISA). This federal agency oversees cybersecurity and offers valuable insights into evolving threats and vulnerabilities. Subscribing to CISA’s alert feeds provides businesses with regular updates, allowing them to stay ahead of potential risks.

In addition to governmental resources, the experts suggest following reputable cybersecurity professionals on platforms like LinkedIn. Mark recommends Wes Spencer, known for his effective communication of cybersecurity concepts without overwhelming technicalities. This approach enables both technical and non-technical audiences to understand and stay informed about cybersecurity trends.

Navigating the Complex Landscape of Cybersecurity

In conclusion, this insightful conversation with cybersecurity experts provides a comprehensive guide for company owners looking to enhance their security posture. From foundational practices to advanced strategies, the importance of continuous improvement and adaptation is evident. Cyber threats are dynamic, and as businesses evolve, so should their cybersecurity measures. Implementing a holistic and proactive approach ensures that your digital assets remain safeguarded in the face of evolving challenges.

Stay tuned for more valuable insights from industry experts on the Bits and Bytes CEO Insights webinar series, guiding you through the intricate path of navigating the complex landscape of cybersecurity.

Experts from this video:

  Greg Bibeau, Terminal B in Austin, Texas

  Chris Olson, Catalyst IT Managed Services in Sioux Falls, South Dakota

  Mark Schilling, Schilling IT Managed Services, based out of Valparaiso, Indiana

Enhancing Cybersecurity with Advanced Technology and Compliance

In the fast-moving world of cybersecurity, staying ahead is key. This means using new technologies and following stringent regulations. Terminal B recognizes the importance of cybersecurity for healthcare, technology, construction, and pharmaceutical businesses. Ensuring compliance with standards like GDPR and HIPAA is not just about adherence; it’s about keeping your data safe and earning your customers’ trust.

Adopting Emerging Technologies in Cybersecurity for Business

The integration of Artificial Intelligence (AI) in cybersecurity offers a promising horizon for businesses that want better security. AI-driven technologies can predict potential threats and automate responses with precision. This can minimize human error and enhance your security infrastructure.

Explore how Terminal B integrates these technologies in cybersecurity solutions across our Austin and San Antonio locations. We provide cutting-edge defenses that adapt to evolving cyber threats.

Understanding Regulatory Compliance for Business Security in Texas

For businesses handling sensitive data, regulatory compliance is a must. Ensuring that your operations adhere to laws and guidelines protects data and builds trust.

At Terminal B, we specialize in aligning cybersecurity strategies with compliance requirements, offering peace of mind to businesses across Texas. Learn more about our focused compliance services in San MarcosKyleCedar Park, and Round Rock.

Building a Future-Proof Cybersecurity Strategy

Terminal B believes in a proactive approach to cybersecurity. By anticipating potential challenges and updating our strategies, we ensure your business remains resilient against cyber threats. Our solutions protect against current threats and prepare you for future challenges.

To learn more about how we can help your business stay secure and compliant, visit our dedicated services page. Our team at Terminal B is committed to providing top-notch cybersecurity solutions that meet your specific business needs. We’re here to help you navigate the complexities of digital security with confidence and ease.

Managed It Support Company

The Complete Guide to Hiring a Managed IT Support Company

When you think about technology, images of the latest smartphones, cutting-edge laptops, and smart gadgets likely flood your mind. Yet, there’s a crucial, often unseen layer of the tech world that plays a pivotal role in the success of your business: managed IT support.

Imagine a realm where tech glitches don’t derail your day and cybersecurity threats are deftly handled by experts. This is what a managed IT support company brings to the table. And it’s an aspect of business technology that you can’t afford to overlook.

In this comprehensive guide, we’ll dive into the ins and outs of selecting the perfect managed IT support partner. We’ll unravel how this choice can revolutionize the way you handle technology in your business.

It’s time to peel back the curtain on this hidden tech world and discover how the right support can elevate your company to new heights. Let’s begin!

What Is Managed IT Support?

Managed IT support is akin to having a dedicated superhero team, but for your business’s technology needs. These skilled professionals are on standby to tackle any tech-related challenge that comes your way, from frustrating computer glitches to complex network problems. Their role is multifaceted: they’re troubleshooters, guardians, and strategists, all rolled into one.

Picture a day when your systems run seamlessly, where technical hiccups are resolved before they escalate into full-blown crises. Managed IT support teams achieve this by proactively monitoring your systems, ensuring they are always updated and functioning optimally.

They are adept at implementing cutting-edge cybersecurity solutions to shield your business from ever-evolving digital threats. These experts not only fix problems as they arise. They also anticipate and prevent potential issues, keeping your operations smooth and uninterrupted.

Moreover, managed IT support isn’t just about fixing what’s broken; it’s about optimizing your technology to align with your business goals. They offer tailored advice and solutions, helping you leverage technology to drive your business forward. With their support, you can focus on growing your business, secure in the knowledge that your technology is in expert hands.

Why Your Business Needs It

In today’s digital landscape, not having managed IT support is akin to leaving your office doors unlocked overnight. It’s a risky oversight that can expose your business to a myriad of digital threats.

Managed IT support companies are the custodians of your digital assets. They ensure that everything from your emails to your sensitive company data remains secure against cyber threats.

Imagine a scenario where your business falls victim to a cyber attack. Without professional IT support, the consequences could range from data loss to significant financial and reputational damage.

Managed IT support companies are equipped with the expertise and tools to fortify your business against such threats. They continuously:

  • Monitor your systems for suspicious activities
  • Apply the latest security patches
  • Implement robust cybersecurity strategies tailored to your specific needs

But it’s not just about defense. These companies also play a crucial role in helping your business adapt to technological advancements. They keep you informed about the latest tech trends relevant to your industry, ensuring you don’t fall behind.

By providing scalable solutions, they support your business’s growth. They make sure your IT infrastructure can handle increased demands as your business expands.

In essence, a managed IT support company acts as a comprehensive IT department for your business. They offer the expertise, tools, and proactive support necessary to keep your technology running smoothly, allowing you to focus on what you do best (growing your business).

Key Services Offered by Managed IT Support Companies

Managed IT support companies provide a range of critical services. The idea is to ensure the smooth operation and security of your business’s technology infrastructure.

These services are tailored to address the most pressing needs in the modern digital landscape. Let’s delve into three key offerings that stand out for their impact and necessity in today’s tech-driven business world.

1. Outsourced IT Support

Outsourced IT support is a game-changer for businesses, especially those lacking in-house tech expertise. This service is like having an on-call tech wizard, ready to swoop in and resolve any IT issue remotely. The beauty of this setup is its efficiency; issues can be addressed quickly without the need for an on-site visit, saving precious time and resources.

These professionals are equipped to handle a wide range of issues, from simple software updates to complex network problems. They can remotely access your systems, diagnose problems, and implement solutions swiftly. Furthermore, they provide regular maintenance to prevent issues before they arise, ensuring your systems are always running smoothly.

Outsourced IT support is not just a reactive service; it’s proactive. These experts keep your systems up-to-date with the latest technology, offering advice on improvements and upgrades. This ongoing support helps your business stay ahead of tech trends and maintain a competitive edge.

2. Cybersecurity Solutions

In a world where cyber threats are constantly evolving, having robust cybersecurity solutions is crucial. Managed IT support companies specialize in creating and implementing comprehensive security strategies tailored to your business’s unique needs. They understand that there’s no one-size-fits-all approach to cybersecurity.

These experts conduct thorough assessments to identify potential vulnerabilities in your systems. They then develop a multi-layered security strategy, which may include:

  • Firewalls
  • Anti-virus software
  • Intrusion detection systems

Their goal is to create a digital fortress around your business, safeguarding it from threats like malware, ransomware, phishing attacks, and data breaches.

But it’s not just about installing security measures. Managed IT support companies also provide ongoing monitoring and rapid response to any security incidents. They keep your defenses updated against the latest threats and ensure your staff is trained in best practices for digital security.

3. Cloud Network Security

With the increasing adoption of cloud services, cloud network security has become a vital aspect of IT management. Managed IT support companies play a key role in ensuring your cloud-based data and applications are protected against unauthorized access and cyber threats.

These experts understand the unique challenges posed by cloud computing. They implement robust security protocols like

They also ensure compliance with data protection regulations, which is crucial for maintaining customer trust and avoiding legal penalties.

Cloud network security provided by managed IT support also includes regular vulnerability assessments and threat monitoring. These measures ensure that any potential risks are identified and mitigated promptly. With their expertise, you can leverage the benefits of cloud computing, such as scalability and flexibility, while ensuring your data remains secure and confidential.

Choosing the Right Managed IT Support Company

Selecting the ideal managed IT support company is a critical decision for your business. It involves understanding your unique needs and finding a service provider that can meet those demands effectively.

Let’s break down this process into key steps to help you make an informed choice.

1. Assessing Your Business Needs

Initiating your search for a managed IT support company begins with a comprehensive assessment of your business’s unique IT requirements. This critical first step is about understanding the scope and scale of your IT infrastructure and pinpointing areas that need specialized attention.

Do you require all-encompassing support, or are there specific sectors such as cybersecurity, data management, or cloud computing that demand focused expertise? A thorough evaluation of your needs is fundamental to finding a provider whose services are not just adequate but perfectly tailored to meet your business’s specific objectives and challenges.

2. Researching Potential Providers

Once you’ve clearly defined your IT needs, the next phase involves meticulously researching potential IT support companies. This step is crucial in identifying a provider that not only meets your technical requirements but also aligns with your business ethos.

Search for companies with a strong standing in the industry, underscored by positive customer testimonials and a track record of success in similar business environments. Delve into their history, asking for detailed case studies or references.

This in-depth exploration helps to paint a clearer picture of their capabilities, the level of support they offer, and the tangible results they’ve achieved for other clients. This is instrumental in assessing their potential fit with your business.

3. Evaluating Technical Expertise and Services

Evaluating the technical expertise and services offered by potential IT support companies is a vital step. This involves scrutinizing the technical team’s:

  • Qualifications
  • Certifications
  • Experience

Also, ensure they possess a deep understanding of current technologies and can provide a broad spectrum of services, from network management to cybersecurity.

It’s also important to assess how they stay abreast of technological advancements to ensure your business benefits from the latest innovations. A company with a strong technical foundation is likely to deliver high-quality, reliable IT support that meets your specific needs.

4. Considering Scalability and Flexibility

When choosing an IT support company, consider their scalability and flexibility. It’s essential to partner with a provider that can adapt and grow with your business. This means they should offer scalable solutions that can be adjusted as your business expands and evolves.

Evaluate their ability to respond to changing IT needs, whether it’s scaling up services during peak growth periods or adapting to new technological trends. A flexible IT support provider can be a valuable asset in supporting the long-term growth and success of your business.

5. Understanding Pricing and Contracts

Understanding the pricing structure and contract terms is critical when selecting an IT support company. Clear and transparent pricing helps you budget effectively and avoid unexpected costs. Scrutinize the details of service packages, including what is covered and any additional charges that may apply.

The contract should be straightforward, outlining the scope of services, terms of engagement, and any termination clauses. A transparent approach to pricing and contracts fosters trust and ensures a clear understanding of the business relationship.

6. Prioritizing Communication and Support

Effective communication and customer support are essential qualities to look for in an IT support company. A provider that values open communication and offers prompt, responsive support is crucial for a successful partnership. Assess their communication channels, response times, and the availability of support services.

A good IT support company will respond to issues quickly. But they will also keep you informed about ongoing maintenance and updates. Regular communication ensures that the IT support aligns with your business needs and contributes to a productive working relationship.

7. Checking Compliance and Security Standards

In today’s regulatory environment, compliance and security standards are more important than ever. Ensure that the IT support company you choose adheres to relevant industry standards and regulations. This includes:

  • Data protection laws
  • Privacy regulations
  • Any specific compliance requirements 

A provider that prioritizes compliance and security demonstrates a commitment to protecting your business’s interests and maintaining high ethical standards. This not only safeguards your data but also builds customer trust and protects your business reputation.

How to Ensure a Smooth Transition to Managed IT Support

Ensuring a smooth transition to your new managed IT support company hinges on two key elements:

  • Clear communication
  • Future planning

Firstly, establish open and precise communication. It’s vital to articulate your current IT challenges and requirements clearly to your chosen provider. This clarity enables them to customize their services effectively to align with your business’s specific needs.

Secondly, adopt a forward-looking approach. While addressing present issues is important, considering your future technological needs is equally crucial. A proficient IT support company doesn’t just fix current problems; it anticipates future challenges and technological trends.

They should work collaboratively with you to devise a strategic plan. We’re talking about a plan that not only resolves immediate IT concerns but also positions your business for growth and adaptation in the evolving tech landscape. This proactive approach ensures that your IT infrastructure remains robust and scalable, ready to support your business’s growth and changing needs.

Choosing the Right Managed IT Support Company

Choosing the right managed IT support company is a game-changer for your business. It’s about more than just fixing computers. It’s about securing and streamlining your entire digital operation.

At Terminal B, we provide expert IT solutions to elevate your business’s technology performance. Specializing in construction, science, engineering, and legal sectors, our 15 years of experience can help streamline your operations and improve compliance. Contact us to transform your technology and boost your bottom line.

Outsourced It Support

Why Outsourced IT Support Is the Way to Go

Small businesses accounted for up to 99.8% of the 3 million businesses in Texas. The total number of small businesses would continue to grow, provided the state’s business climate remained favorable. Strategic partnerships can be one of the effective strategies for small business success in the Lone Star state.

If you are a technology decision-maker for a small to medium-sized business (SMB) in Texas and you’re considering using outsourced IT support, you have come to the right place. To make a sound investment decision, you need to understand the benefits that managed IT services can deliver to your enterprise.

Here’s why you should engage a managed services provider (MSP) for your business IT needs.

Access to Competent IT Support

If IT is mission-critical to your business operations, you will want to ensure consistent, timely IT support. The expertise of internal IT support teams is often limited to specific aspects of a business’s IT requirements. Plus, the support team typically operates within standard business hours. This can make it difficult to access IT support around the clock.

With IT managed services, you can get all-encompassing solutions to virtually all your IT from anywhere and at any time of the day or night. This translates to zero or reduced downtime for your business.

Increased Productivity

Outsourcing your IT function to a dedicated specialist can boost your company’s overall productivity. The third-party specialist will perform routine tasks faster with a lower risk of error. This will allow you to reduce the amount of time spent handling IT situations.

They will also help free up in-house staff and other critical resources necessary to keep your business running. This helps allocate the available human and non-human resources to the core competencies of your business.

Increased Scalability

The demand for IT-related services tends to be stable for larger or established companies. However, it can fluctuate considerably for startups and newer ventures.

An IT managed services provider can quickly scale up or down to meet the changing needs of your business. This is a boon to startups and small businesses who expect increases and declines and need a partner who will help them scale the right way.

Consider Azure Cloud if you need industry-specific cloud security solutions that will keep up with the pace of your enterprise operations.

Faster Technology Adoption

Technology changes fast and requires fast adoption to keep pace with the changes in your particular industry. However, successful technology adoption often requires complex new skills. Plus, it can be expensive and time-consuming.

Many managed IT service providers are fast adopters of new technology. This is because rapid technology adoption increases their competitive advantage. Partnering with an MSP is a clever way to access the latest technologies while avoiding large initial cost outlays. This ensures you have more money for daily business expenses.

Increased Cost Savings

From business app builders to cloud engineers to cyber security experts, tech jobs are among the most in-demand in the U.S. labor market. This means hiring top IT talent can be a costly proposition.

A managed IT service often costs less than in-house IT support. This is because you won’t be responsible for employee training, equipment, and benefits. This can mean having more funds for other operation-critical aspects of your business.

Increased Flexibility

Hiring outsourced IT support does not mean you have to change your work schedule to match the service provider’s business hours. Most MSPs provide support round-the-clock, including during after-hours, holidays, and weekends. This means you can get IT support whenever you need it.

Additionally, you will only pay for the services that you use. This can lead to further savings on operating costs.

Reduced Security Risks

Every small business faces cybersecurity risks. If you don’t stay on top of these threats, your business can suffer significant financial losses and reputation damage. This will, in turn, affect your bottom line.

An MSP can help you handle digital security risks and concerns. These IT specialists keep up to date with the latest innovations in security tech. This makes them the best people to help prevent data breaches and ensure cybersecurity compliance in your organization.

Improved Employee Welfare

If you overburden your workers with daily IT tasks, they are more likely to be unhappy and dissatisfied with their jobs. This can result in increased employee turnover because unhappy employees quit their jobs. Using an MSP is a great way to reduce the workload of your in-house IT staff so they can focus on your company’s key strategic initiatives.

Increased Competitive Edge

Traditionally, SMBs have struggled to compete against major competitors. Larger companies and established brands may have access to vast in-house resources that your small business may not enjoy. But that doesn’t mean you can’t compete with them.

The MSP industry is leveling the playing field for SMBs by providing the same level of IT expertise larger companies have at a lower cost. This means you don’t have to break the bank to compete against the big boys.

Increased Peace of Mind

The volume of work necessary to keep up with your business’s IT needs can be overwhelming to complete. Without a fast and efficient method of fulfilling these needs, you could end up with a backlog of unresolved IT situations. This can lead to increased downtime, lost revenue, and increased stress levels.

MSPs can provide a technology roadmap to help you find effective small business IT solutions. You will enjoy increased peace of mind from knowing you can detect and mitigate any tech risks and vulnerabilities when they arise.

Industry-Specific Benefits of Managed IT Services

Outsourced IT support offers plenty of advantages for all types of businesses. However, certain industries stand to gain unique benefits from partnering with an MSP.

These include healthcare, construction, and tech firms. The right MSP can help with the specific needs of each industry and tailor their services accordingly.


The healthcare industry is one of the most regulated sectors. Providers need to comply with strict standards such as HIPAA, which protect the privacy and security of patient data. Outsourced IT services can prove a worthy investment. Their expertise makes implementing and managing IT systems easy. They will manage telehealth platforms, deploy devices for physicians, and more.

And the best part is that they provide all these upgrades while ensuring compliance. This allows healthcare administrators to focus on patient care rather than IT and regulatory concerns.


Construction companies rely heavily on IT to manage several projects on different sites. The ability to access and share data like blueprints, contracts, schedules, and more is invaluable. They also need to collaborate with contractors, suppliers, clients, and other stakeholders.

Managed IT services can help by providing cloud storage to access data anywhere. They can provide network security to protect data from cyberattacks. Moreover, simple communication tools allow teams to collaborate effectively.

With these IT solutions, construction firms can focus on managing projects rather than IT issues. Outsourced support enables access to information while keeping data safe.

Financial Services

The financial services industry is one of the most sensitive and challenging sectors when it comes to IT. Businesses need to protect their customers’ data from cyberattacks and breaches. They also need to comply with various business regulations, such as PCI DSS and GLBA, that govern their IT operations.

But how do they leverage IT solutions like fraud monitoring and risk management while ensuring the above? Managed IT services can help financial services providers through

  • Secure hosting
  • Ongoing security upgrades
  • Compliance expertise
  • Fraud monitoring
  • Access management

By leveraging managed services, financial businesses can focus on their core competencies.


Law firms need to securely store confidential client information. Managed IT services help by providing systems to protect sensitive legal documents and communications.

They also offer expertise in legal technologies. These include eDiscovery, which seeks out evidence in electronic formats such as emails.

Outsourced IT helps keep law firms compliant. This is especially true when it comes to regulations guarding client privacy and confidentiality. This allows lawyers to focus on cases rather than IT security.


The retail/eCommerce industry is one of the most dynamic and demanding sectors when it comes to IT. Brands need robust eCommerce platforms and POS systems that enable them to sell products and services online and offline. The ability to scale IT resources for seasonal changes in customer demand is also necessary.

Managed IT services can provide eCommerce solutions that make it easier to create and manage an online store, shopping carts, and more.

They offer cloud solutions that allow businesses to scale IT resources on demand. This reduces costs while improving reliability and performance.

You’ll also get help implementing and managing security solutions. This ensures that your systems and customer data are safe from breaches.

Get the Right Outsourced IT Support for Your Business Today

Managed IT services offer a cost-effective and efficient way to handle IT situations. But these services aren’t created equal. Thus, what works for other businesses won’t always work for your business.

At Terminal B, we offer a wide range of products and packages at different prices to cater to the specific needs of different businesses. Feel free to talk to us to learn more about our offerings. We’ll look at your specific needs and budget to help you choose the best outsourced IT support for your business.

Co-managed IT

9 Reasons to Invest in Co-Managed IT Services

IT’s importance has been growing rapidly over the last decades, and it’s one of the most important factors for corporate achievement in 2023. In fact, 71% of CFOs think that the success of their company depends on their ability to transform digitally.

Co-managed IT services are the ideal way to stay flexible and competitive in any industry. Read on to learn some benefits of these IT services and why you should take the leap.

1. Custom Integration Means Flexibility

Co-managed IT services mean that your business operates its IT infrastructure alongside a third-party provider. You retain control over some things while relinquishing other functions to the professional IT co-manager.

This partnership is extremely nuanced and coordinated because it’s not one-size-fits-all. Different businesses have wildly different needs, especially those in various industries.

Those in mid-market health care may need access to patient records on in-house servers for HIPAA compliance and security reasons. However, they may be able to store employee-related records and financial documents on a third-party server to save storage space and money.

Commercial construction firms, on the other hand, may be able to keep client records on an external server. Fleet management applications and software may be the internal storage part of their IT system.

Co-managed IT is great because the models let people pick and choose which resources and data they want to get external help with. You’ll also get to select which processes, workflows, and sensitive information should exclusively stay in-house. It’s flexible, so a co-managed model will bend to your specific needs.

2. Save Money on In-House Services

In-house IT has many disadvantages, but the main one is that it’s extremely costly. Hiring an IT management professional means paying for their full-time salary and benefits. It also means shelling out for training and onboarding costs and needing to find new IT help if they quit.

Co-managed IT solutions solve this problem. Even if you hire someone in-house, you won’t need to pay them a full-time salary because they’ll have fewer responsibilities. If they quit, you won’t be left in the dust until you find a new in-house expert.

You also won’t need to pay for internal servers that store data and launch applications that could be managed externally. This means paying for less hardware and freeing up server space for things that must be stored in-house.

You’ll also save space. When you store all of your information in your company facility, you’ll need to store the hardware on the premises.

This can make it hard to get around. It could also force you to pay for more storage space or even a larger office.

Co-managed IT gives you the freedom to pick and choose what you store in-house. It also means that you won’t need to hire unnecessary employees.

3. Retain Control Over Your Operations

Many people prefer managed IT because it’s less expensive than in-house management. It also saves space.

However, fully outsourcing your IT infrastructure means that you might feel powerless over your information. A third party stores it and manages it, and while no reputable company will abuse that power, it still bothers some people. The managed IT company also provides security features and updates, which makes many business leaders feel out of control.

Co-managed IT means reaping the benefits of managed IT services. However, it also means that you get to retain control over the information and applications that matter most.

Rather than being the end-all-be-all of your IT, co-managed operations serve as an escalation point for any in-house IT experts that you hold dear. Plus, since it’s easier for a third party to co-manage rather than fully manage an IT infrastructure, you save even more money.

4. Simple Budgeting for Business Technology

In addition to saving money, co-managed IT can make it easier for you to create a budget. You won’t need to set aside money to hire a completely new staff. You also won’t need to allocate funds to buy entirely new equipment, which means less time spent trying to get everything to fit into your already-limited budget.

It’s easier to budget for co-managed IT than doing everything in-house. You only need to pay a predetermined monthly fee for some resources rather than paying for applications that do each specific thing. A third party already has software for routine functions like system maintenance and ticketing, so you won’t need to budget for several different technologies to perform these menial but important tasks.

5. You’ll Boost Productivity

Co-managed IT solutions can greatly boost productivity in any workplace. These services tend to cover routine activities like maintenance and upgrades.

Constant software updates mean that it’s less likely for your pages to load slowly and lag on either the company or consumer end. They also make downtime less likely so that employees can be productive all day, every day.

You’ll also get constant network monitoring that notifies you or experts of blips or changes that might mean downtime. This lets you see any potential problems immediately and troubleshoot them before they cause major issues for your network operations.

Beyond that, you’ll have extra support from the co-managing experts during peak demand periods. When your products are selling quickly and your in-house IT team is adapting to new demand and customer needs, you won’t be forced to stop working when minor tech-related emergencies arise.

Finally, a lack of simple technology issues boosts employee morale. They’ll be more satisfied without the frustration of software and network issues, and happy employees are 31% more productive. They’re also likely to make 37% more sales, so you’ll get more money and make more customers happy.

6. It’s Easier to Expand

A co-managed IT model makes it easier for businesses in several industries to expand.

For example, consider a small pharma firm with 25 people. If this firm plans to grow to employ about 200 people, an in-house IT model means that they’ll constantly need to purchase new hard drives and upgrade applications. This is costly and challenging, and it requires a lot of individual budgeting and research.

The problem is even greater if the firm wants to expand to new service areas or offer new types of pharmaceuticals. These transitions require more data, legal documents, and records. Bigger network bandwidth and more storage space are necessary.

Renting or buying a new office or operational headquarters may also be an eventual necessity to hold all employees. This means taking a lot of hardware to a new place.

Co-managed IT lets you store everything on external servers while you make the move. You can grow without buying more hardware and keep data secure while migrating to new areas. Professionals will provide support for your growing IT needs during an otherwise chaotic transitional period.


7. Lower Risk of Breaches

IBM estimates that the average cost of a data breach is around $4.45 million. Since this is 15% higher than it was 3 years ago, top-notch cybersecurity is becoming increasingly important for businesses. This is especially true as the amount of digital data we store on business servers goes up as technology use increases.

Co-managed IT models can help keep you secure. You’ll gain access to top-of-the-line, expert-level security software with professional assistance. Experts know how to integrate them with your in-house infrastructure so that you don’t need to worry about a data breach.

For example, you’ll gain access to the most updated and high-grade firewalls and MFA features on the market. End-to-end encryption is also available. Plus, professional system monitoring can help alert you to potential threats so that you can proactively combat security risks.

8. Backup and Recovery

Since your information won’t just be stored on an internal server, you also will have an easier time recovering any lost data. In the unlikely event of a breach or severe system error, you’ll have a readily available backup at your professional co-manager’s facility.

Better yet, co-management models mean constant automated backups. You’ll retain and save all necessary information automatically. This means you don’t need to worry about manual backups.

9. Constant Support Reduces Problems

Working hand-in-hand with a co-management team means round-the-clock support. Your IT partners will add value to your business by constantly answering questions and immediately troubleshooting problems that you point out. This means better cybersecurity and immediate solutions for important support tickets.

You also can ask them any questions you have about your IT infrastructure. This will give you a greater understanding of your technology and let you make more effective business plans. 

Invest in Co-Managed IT Services Today

Co-managed IT services combine the best of in-house IT operations with the benefits of third-party management. Now that you know the advantages of these business solutions, it’s time to become more productive and secure with top-notch co-management partners.

Terminal B’s team is committed to helping you create an IT management plan so that you can store and access all the information you need in both the short and long term. We’ll talk about building a custom plan that gives you all the support you need while still keeping you in control when it matters.

Get in touch with our Texas IT team to learn how we can bolster your small-to-medium business ASAP.

Small Business It Solutions

10 Small Business IT Solutions to Improve Your Business

It’s safe to say that digital tools are more crucial than ever for small business owners. According to one survey, 93% of small business owners report using at least one technology platform to help run their organization, with the average owner using three different tools.

Of course, as you manage your growing brand, it can be hard to decide which small business IT solutions are worth your time. Which tools are worth the trouble? Which can you skip?

To help you make the decision, we’ve put together a list of the most helpful apps, tools, and platforms for small business owners in 2023. Read on for more.

1. Customer Relationship Management (CRM)

No matter what kind of business you run, customer management can be crucial. Organizing and analyzing interactions with your clients can help you streamline your processes. It can also help you understand which tactics are working and which ones aren’t.

CRM software can help with this. These IT solutions help small businesses keep track of, manage, and assess their relationships with customers at every stage of the buyer’s journey. It can even save you time by automating key tasks.

Even better, CRM can keep all of your sales data in one place. This makes it easy for teams throughout your organization to access this information as needed. The robust nature of CRMs may make it sound like they’re geared toward large corporations, but most are designed with smaller teams in mind.

Small business CRM tools are often cloud-based. This makes them easy to access and run, and they’re intuitive enough to create a quick learning curve for most employees.

2. Project Management Tools

Having multiple people involved in different projects can be tough, especially with larger teams. If your company has hybrid teams or remote workers, coordinating projects can get even trickier.

If your organization is always trying to juggle deliverables and deadlines, try a project management platform. In the same way that CRM tools help you keep track of your customers’ data, these small business IT solutions help you keep track of your current projects. This makes it easy to see a project’s current status and follow up as needed.

Project management platforms can help you schedule tasks, assign and keep track of who has which tasks, and notify team members about upcoming actions and events. Most major project management tools, such as Trello and Asana, also have messaging functions. This makes it easy to keep track of ongoing conversations about your projects.

3. Inventory Management Tools

Does your team have to manage physical products? If so, inventory tracking can become a major headache, especially as you begin to scale your business. Organizing your products, ordering without overstocking, and making the most of your limited space is often difficult for new business owners.

The right inventory management tools can make these hassles a breeze. They give you more visibility into your current stock, helping you order and store the right amount of items to keep up with your current demand. They can even help you automate certain tasks, like ordering more items when you’re running low.

4. Accounting Software

Hiring an accountant or bookkeeper can be expensive for small brands. Some choose not to do it at all, with leaders trying to tackle essential financial duties on their own. However, unless you have experience with bookkeeping, doing your own accounting can be a huge time drain.

Online accounting software is a simple IT solution all small brands should consider. These tools can help with all of your company’s basic financial needs, from generating invoices to tracking revenue. These tools also make it easier to fill out your tax forms.

Accounting software can save you time by automating your workflows. Repetitive tasks like generating expense reports happen with a click. Even better, these tools can give you more confidence in the accuracy and security of your business’s financial data.

5. Email Marketing Tools

Email marketing is crucial for any small business. Not only is this strategy an easy way to keep in touch with your customers, but it also has a great ROI. On average, you’ll earn back a whopping $36 on every $1 you spend on email marketing.

Of course, this ROI doesn’t make it any easier to stay on top of the emails you send to each customer. That’s where email marketing tools come in.

Platforms like MailChimp help small businesses craft and send beautiful, personalized emails to customers. Their automation tools also help with scheduling, allowing you to send reminders about items in a customer’s cart or personalized discounts without extra thought. They’re also a great way of organizing ongoing email campaigns.

6. Workplace Communication Software

No matter the size of your brand, communication software will always be one of the most important IT services to consider. The right digital tools can help your team stay in touch, share files, video conference, and much more.

Many small businesses start with common instant messaging tools like Whatsapp or Facebook Messenger. These tools are great for simple communication.

Additional tools like Microsoft Teams or Google Workspace can also be a great upgrade for small businesses. Many small businesses appreciate the added structure of these platforms, which allow you to add comments and to-dos, discuss files within the platform, and send far fewer emails.

7. HR Software

If you lead a startup or a very small business, HR software might not be the first thing that comes to mind when you consider the tools you need. However, HR duties can whittle away your valuable time, even if you have just a few team members!

Various HR tools can help you tackle repetitive tasks like payroll and shift scheduling. This small business IT service also offers attendance tracking and can help you manage your team’s days off, which can make it far easier to coordinate your workflow.

As you grow, HR software can help you hire the right talent. Often, you can create and share job postings within the software itself, and many HR tools also streamline onboarding and training. Even better, some of these tools are free or free in part for businesses with fewer than five to ten employees, making it a great tool for small but growing brands.

8. Password Management Tools

If you and your team often share passwords, you won’t want to skip these tools. Password management software makes password sharing simple and secure, syncing your credentials between multiple devices.

These tools make it less likely that your employees will create weak passwords, which create security vulnerabilities. They also make it less likely that your team will write all of their passwords down on paper!

Most major password management tools, like LastPass and Dashlane, offer a number of free features. However, sharing passwords between multiple team members will often require a subscription.

9. Data Backup Tools

It’s easier to lose, damage, or corrupt your data than you might think. Human error, computer crashes, disasters, and bad actors are all threats to your brand’s data.

When that data is invaluable to your business’s operations, it’s crucial to have protections in place. In the worst-case scenario, lost or inaccessible files can even damage your reputation.

Data backup and recovery tools are crucial IT services for brands of any size, but small brands tend to overlook them. Having backup software allows you to manage and restore your files if they’re lost. Cloud backups even make it easy to access your data from anywhere in the world.

Popular solutions like iDrive and Dropbox are helpful tools, and they’re also budget-friendly enough for small brands.

10. Cybersecurity Solutions

Last, but not least, cybersecurity tools are crucial for small business owners in 2023. Today’s digital technology offers plenty of benefits for small brands, but it can also create vulnerabilities and invite threats.

Keeping your finances, sensitive data, and devices safe from threats is essential. Fortunately, a variety of tools can help with this.

Antivirus software, email security tools, and firewalls are great options. As you grow your brand, partnering with a cybersecurity expert is also a safe bet, as the best practices for cybersecurity are always evolving.

Harness These Small Business IT Solutions

Choosing the right small business IT solutions can help you make the most of your time, effort, and money. From the moment you send an email to a new subscriber to the automated data backups carried out every day, these digital tools make it easy to lead your brand to success.

If you’re ready to upgrade your brand to bigger and better services, working with the right IT company can help. Here at Terminal B, we’re proud to work with technology decision makers in a variety of industries, from healthcare to commercial construction to pharmaceutical firms. Contact us today to learn more about what we can do.

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